engagetosell.com

What It Is

Engage To Sell (ETS) is a U.S.-based online chat and lead conversion provider, primarily serving automotive dealers, powersports, marine, heavy equipment, agricultural equipment dealers, and service-based businesses. It is not a traditional email service provider; instead, it centers on human-powered live chat, combined with SMS, Facebook Messenger, click-to-call, video connections, and outsourced BDC follow-up to help turn website visitors into sales leads and appointments.

Core Capabilities

Its biggest differentiator is “human agents” rather than bots: the copy repeatedly emphasizes no bots, no fixed scripts, 24/7/365 service, and zero wait time. Live Join™ allows sales teams to join or take over conversations in real time via chat, SMS, or Messenger, making it suitable for immediate follow-up with high-intent prospects. The platform also supports visitor monitoring, return-visit tracking, a unified Dashboard, detailed reporting, mobile invitations, multilingual chat, and pushing leads into major CRM/lead management systems via a simple API. On the SMS side, ETS supports SMS outreach and can enable texting for landline/toll-free numbers in the U.S. and Canada, but it does not support mobile numbers or VOIP.

Pricing and Value

Pricing information is limited, but the site clearly states that, unlike a fixed monthly fee, ETS charges based on the number of leads sent each month and automatically adjusts pricing according to delivered results, with no long-term contract. For dealers with high-value leads, this outcome-oriented model can be attractive; however, unit pricing, minimum spend, and overage rules are not publicly disclosed, so a demo and quote confirmation are needed before purchasing.

Pros and Cons

Its strengths are its vertical focus and strong sales orientation. It covers multiple touchpoints including chat, SMS, Messenger, phone, and video, and provides BDC agent follow-up and appointment setting. The downsides are that its positioning is not suitable for teams that need bulk email, transactional email, or general-purpose communications APIs. Details on deliverability, SLA, security certifications, and SMS compliance are also limited, and pricing transparency is relatively low.

Best Fit and Access from China

ETS is best suited for U.S./Canada dealers and local service providers that rely on website inquiries and appointment conversions, especially sales teams that lack enough staff to handle inquiries 24/7. The available text does not specify access status from China, and payment methods are not disclosed. For operations in China, more practical alternatives include Meiqia, Zhichi, NetEase Qiyu, and Easemob; international alternatives include Intercom, Zendesk, LiveChat, or Podium.