Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Eller s.r.o. is an enterprise software and IT consulting company based in Prague, Czech Republic, founded in 1998. Its core product, Eller Conclusion, is positioned as modern enterprise process automation software, while Softshell is a low-code platform for enterprise applications. The website emphasizes its work with large enterprise customers across telecommunications, energy, asset management, consulting, the public sector, and other scenarios.
Eller’s strength lies in bringing multiple enterprise process modules into a single system: service desk, customer/partner/internal communication portals, demand and project management, resource management, asset management, and quality management. The service desk module includes a service catalog, ticket queues, SLA, knowledge base, CMDB, approval workflows, and field-level permissions. Resource management supports tasks, project planning, capacity, forecasting, and time tracking. Quality management covers test cases, test plans, execution, defects, version history, and reporting. The system emphasizes real-time updates, collaborative chat, task discussions, approvals, and the ability to see team changes without refreshing.
The official website does not publish specific pricing, plans, or billing metrics; it only provides options to request a demo and contact sales. Quality Management is described as being available either as a standalone purchase or as part of Demand Management. Deployment information is clearer: the system supports both cloud and on-premises deployment, and it is also said to run on open-source platforms to reduce additional licensing and hardware costs.
Eller puts considerable emphasis on governance and security, including role-based permissions, data access policies, complete audit trails, logs, password policies, field-level permissions, AD/Kerberos support, and more. It also holds ISO 9001:2015 and ISO 27001:2022 certifications. On the integration side, it mentions JIRA synchronization, issue trackers, mail connectors, an SMS gateway, Excel import/export, HPQC formats, APIs for automated testing tools, and higher-level management of continuous integration tools. Softshell supports low-code development and declarative configuration of processes, interfaces, data models, and formulas, but no public API documentation or developer portal was found.
The advantages are broad module coverage, configurable processes, strong permission and audit capabilities, and support for on-premises deployment. It is best suited to large-enterprise IT, service operations, PMO, quality management, and resource management teams. The downside is limited public transparency: pricing, implementation approach, named customer references, standard plans, and support for China are all unclear. For small and midsize teams, the system and consulting-led delivery model may feel relatively heavyweight.
The official website does not provide information on access speed from China, RMB payments, invoicing, or local services, so china_access can only be considered unknown. For deployment in China, key points to verify include network connectivity, private deployment options, compatibility with AD/mail/SMS gateways, and local implementation capabilities. Comparable options include ServiceNow, Jira Service Management, Microsoft Power Platform, as well as domestic solutions such as ONES, 禅道, 蓝凌, and 泛微.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on eller.cz official site.
eller.cz is an Czechia AI Apps provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach eller.cz directly.