e-3c.co.uk

What It Is

e-3c is a suite of SaaS case management solutions from Elisian, primarily serving the UK public sector and scenarios such as criminal justice, police custody healthcare, and liaison & diversion. It is not positioned as a general-purpose CRM, but as an industry-specific case management platform built around “Continuity of Client Care,” helping operations teams gain a single view of clients/service users across related programs.

Core Features and Integrations

The product line includes Police Custody Healthcare, Liaison & Diversion, and Case Management. The custody healthcare module supports detainee management, the custody lifecycle, triage, comprehensive healthcare assessments, clinical observations, and mental health care plans. It also offers mobile capabilities such as interactive body maps and detainee consent. The liaison & diversion module is designed for multi-agency collaboration, helping identify and track suspects, defendants, or offenders entering the criminal justice system. It includes interactive tracking, data integration, dataset compliance, risk management, and self-service reporting. The general case management product covers the treatment lifecycle, criminal justice interventions, contacts, risk, and caseload management.

Pricing, Deployment, and Support

The source text does not disclose plans, pricing, free trials, or payment methods. It only mentions that project budgets are tracked and kept visible during implementation. Deployment is clearly described as SaaS, with both web and mobile access. It also mentions 3 data centers, but does not state whether self-hosting is supported. On the service side, Elisian emphasizes implementation, training, delivery, go-live hyper care, and ongoing support, with ISO 9001:2015 cited as its quality management credential.

Pros and Cons

Its strengths lie in detailed coverage of vertical use cases, making it especially suitable for custody healthcare and multi-agency workflows related to criminal justice. It also emphasizes integration with existing case management and back-office systems, which can reduce duplicate data entry. The main limitation is the lack of public detail: there is no specific pricing, security and compliance information, permission model, API documentation, or list of third-party connectors. Before procurement, buyers would need a detailed vendor demo and security review.

Best Fit and Access from China

It is best suited to the UK public sector, justice-related service organizations, police custody healthcare providers, and commissioners/providers involved in public-sector projects. For Chinese companies looking for general enterprise software, its industry fit is limited. Domestic alternatives may include government-sector systems, healthcare/judicial case management platforms, or low-code workflow platforms. Access from China cannot be determined from the source text, and payment and contract methods are also not disclosed. Buyers should further verify network access, data residency, and compliance requirements according to the standard overseas SaaS procurement process.