Dr.Phone is management software developed by Italy-based Luna Software for repair scenarios involving mobile phones, smartphones, PCs, audiovisual equipment, game consoles, and other electronic devices. It is not a general-purpose SaaS product, but rather a repair lab/shop management tool designed more for local deployment. Note that the main text clearly states Dr.Phone has no longer been sold since 2017-05-03; only customers who previously purchased a license can continue using the installer. Its successor is Tecno Repair 4.
The product’s features are built around the full repair-business workflow: when accepting a device, users can fill out and print a two-copy intake receipt; it supports repair work orders, outsourced repair centers, DDT transport documents, customer and principal/dealer management. The 2016 version emphasizes spare-parts inventory, including deducting parts directly from repair orders, stocktaking, checking low-stock items, and printing transaction records by supplier. For notifications, it supports email reminders to repair centers and SMS completion alerts to customers. It also provides cost/revenue margin statistics, quality-test checklists, and reports by principal or repair center. For collaboration, it supports up to 10 workstations on a LAN: one licensed copy is installed on a server PC, and a shared directory is accessed by client machines. Operator/technician password login is supported, but more granular role permissions are not disclosed.
Historically, pricing was based on a one-time license. The FAQ states there was no mandatory annual fee beyond the purchase cost, while upgrades were usually paid. Configuring shared data across two locations cost €150, and a customized version for virtualized environments cost €100. The deployment environment was Windows XP/Vista/7/8/10; it could run from a USB drive, but did not support VMWare/VirtualPC by default. It could also enable a reserved area on the user’s own website, allowing customers to check repair status, principals to view devices, download spare-parts price lists, and submit maintenance tickets. This capability required the user to provide hosting with PHP and Sqlite/PDO_Sqlite support. No information was found about open APIs, modern cloud integrations, or a third-party app marketplace.
Its strengths lie in how closely it matches repair-industry workflows, making it especially suitable for mobile phone repair shops, electronics repair labs, and small service providers handling dealer-commissioned repairs. The one-time license and LAN-based multi-workstation setup were also friendly to traditional offline stores. The drawbacks are equally clear: the product is no longer sold, so new customers cannot purchase it; it is not a cloud SaaS product, and support for real-time collaboration across multiple shops, mobile work, API extensions, and security/compliance documentation is limited. It also cannot issue invoices.
The main text does not provide information about network accessibility from China, payment methods, or localization, so its availability for Chinese users can only be assessed as unknown. Given that the product has been discontinued, Chinese users should not consider it for a new system selection. It is better to first evaluate Tecno Repair 4, or choose a domestic repair work-order/inventory system that supports Chinese, local payments, SMS services, and after-sales response.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on drphone.it official site.
drphone.it is an Italy SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach drphone.it directly.