documentd.com

What It Is

Documentd is a customer document delivery SaaS from StayPrivate Ltd. It is positioned as an alternative to email attachments, postal mail, shared drives, and traditional client portals. Businesses can send files via the web, email CC, #deliver, or API, while customers receive a private, secure, and long-term searchable document space in Keepd. This helps reduce support costs caused by customers being unable to find files and requesting them to be resent.

Core Features and Security

Its core value is not just file transfer, but delivering files into the customer’s own secure account, where they are automatically organized, searchable, and available for future access. After clicking a link, customers can access documents by setting a 4-digit PIN, reducing the login friction of traditional portals. On the sender side, it supports branded identities, web uploads, CCing [email protected], adding #deliver in the email body to send secure links, and automated delivery via API. On security, the text explicitly mentions encryption in transit, encryption at rest, no data mining or selling, customer retention of file ownership, and that users are treated according to EU GDPR standards. Data center location can be the UK, the US, or Germany in the EU. However, there is no visible mention of SOC 2, ISO 27001, audit logs, or granular permission controls.

Pricing and Integrations

Pricing is fairly transparent: the first 100 documents are free; pay-as-you-go costs £20/500 documents; the monthly subscription is £20/month including 1,000 documents, with overages at £5/250 documents; the Enterprise plan is for 10,000+ documents/month with custom pricing. There are no platform fees, no per-seat charges, and customers do not pay. The API provides JWT authentication and endpoints for message preparation, attachment upload, delivery/sending, and more, making it suitable for integration with CRM, billing, onboarding, case management, or internal systems. However, the website does not list a ready-made third-party integration directory.

Pros, Cons, and Best Fit

Its strengths are a focused use case, flexible workflows, a lightweight customer experience, and a low pricing threshold. It is especially suitable for teams in legal, insurance, finance, education, B2B services, and similar fields that need to continuously deliver important documents to customers. Limitations include insufficient public information on team permissions, SLA, compliance certifications, ready-made integrations, and self-hosting capabilities, so very large enterprises should conduct further due diligence before procurement.

Access from China

Availability in mainland China, payment support, and invoice/tax support are not stated in the text, so they are assessed as unknown. If access or compliance is limited, alternatives to evaluate include WeCom/DingTalk documents, domestic enterprise cloud drive services, or options such as Box, ShareFile, DocuSign, and Dropbox DocSend.