discover-it.co.uk

What It Is

Discover-IT is a UK-based provider of IT asset management and infrastructure discovery services. Its website positions the company as “IT Asset Management Specialists.” It is not a standalone SaaS software vendor; instead, it provides consulting, implementation, and managed services around Device42, CMDB, data center audits, enterprise architecture, project delivery, and Reporting & Analytics. Its team and partners are located in the UK, Germany, the US, Australia, and South Africa, with an emphasis on delivering customized IT solutions based on customer needs.

Core Capabilities

Based on the available content, Discover-IT’s main focus is helping enterprises get more value from Device42. Its Managed Service includes dedicated email or phone support, real-time monitoring of Device42 discovery jobs, issue prevention, regular updates, process definition, and system improvements. Case studies also mention technical audits covering discovery jobs, credentials, network scans, imports and exports, CMDB data quality, IPAM/DNS integration, ADM, automation, and API usage. The company helps customers move from manual asset tracking to automated discovery and application dependency mapping.

Pricing and Plans

The website only states that it offers flexible pricing models, and that the Device42 Managed Service is divided into three tiers: Tier 1 Gold, Tier 2 Silver, and Tier 3 Bronze. However, it does not publicly disclose pricing, service boundaries, SLA details, or billing methods. Buyers therefore need to contact sales for scope assessment and a quote before procurement. No free version or trial information is disclosed.

Pros and Cons

The main advantage is its focused positioning: Discover-IT covers the full Device42 lifecycle, from planning, deployment, and optimization to staff training. It has also been included in the Crown Commercial Service LVPS Framework, which may make procurement easier for UK public-sector organizations. The downside is that the public information is mostly service-oriented and lacks details on pricing, compliance certifications, specific integrations, permission models, and API development support. For users looking for an out-of-the-box SaaS platform, Discover-IT is better understood as an implementation and managed services partner rather than a product that replaces Device42.

Best Fit and Access from China

Discover-IT is suitable for mid-to-large organizations that already use Device42 but need to improve CMDB data quality, automated discovery, ADM, or cloud asset visibility. It is also a fit for ITAM projects in the UK public sector. Access from mainland China, cross-border payments, and local support are not disclosed, so china_access can only be considered unknown for now. For local alternatives, users may evaluate ServiceNow, ManageEngine, Lansweeper, or domestic ITSM/CMDB vendors.