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What It Is

GREYHOUND is German business software positioned as an integrated CRM and DMS platform, primarily aimed at ecommerce customer service and paperless office workflows. It brings requests from contact forms, marketplaces, email, phone, chat, and other channels into a single Inbox, while handling, approving, and archiving customer communications, order-related information, receipts, and documents in one system.

Core Features and Integrations

Based on the available content, GREYHOUND is not focused on standalone live chat, but rather on a combination of “customer service + business communication + document management.” Its AI Agents and AI Human Assist can be used for automated replies, bot-based self-service, handling simple issues based on customer and order data, and routing more complex requests to human agents or logging callback requests. On the DMS side, it supports a paperless office, receipt management, traceable archiving, and highlights the 2025 e-invoicing requirements. For integrations, the pages explicitly mention connections to ERP, product/inventory management, and accounting systems, but do not list specific integration vendors.

Deployment, Security, and Developer Capabilities

Deployment options are relatively flexible, including cloud hosting as well as vendor-monitored self-hosted / self-operated setups. Security and compliance are among its selling points: the site mentions audit-proof archiving and DSGVO/GDPR compliance, making it suitable for businesses that require retained communication records, compliant archiving, and legally valid e-invoicing. For developers, it provides manuals, downloads, a Changelog, a rule scripting language, an RPC API, and standard interface resources, giving it a reasonable foundation for secondary development.

Pricing and Trial

The public pages do not show specific plans or prices, offering only a pricing page, custom quotes, and free consultation entry points. The trial policy is relatively clear: a 14-day free trial is available, with all features unrestricted, no credit card required, no need for your own hardware, automatic ending of the trial period, and support during the configuration phase. For buyers, the lack of price transparency is the main obstacle when estimating costs.

Pros, Cons, and Best Fit

Its strengths include a multi-channel inbox, integrated CRM+DMS, AI automation, ERP/finance connectivity, compliant archiving, and a fairly complete set of deployment options. Its drawbacks are the limited disclosure of enterprise-level details such as pricing, permission models, specific integration lists, SLA, and data residency. It is best suited to German-speaking ecommerce companies, customer service teams, and SMBs that need to unify business communications and document archiving.

Access from China and Alternatives

The pages do not provide information on access from China, RMB payments, or Chinese-language support, so availability for China-based users should be considered unknown. If a China-based team needs a local customer service system, alternatives to compare include 网易七鱼, Udesk, and 环信客服. For a more international option, consider Zendesk, Freshdesk, Intercom, Front, or Zoho Desk.