Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Dialplan is a business internet and voice communications provider based in Perth, Australia, with a focus on small, medium-sized, and enterprise customers in Western Australia. Its core offering is not email delivery or an SMS API, but NBN-ready cloud-hosted business phone systems, along with business internet, handsets, and accessories.
In terms of channels, the clearly stated focus is voice communications. Its Business Voice service includes features such as voicemail to email, digital receptionist IVR, virtual fax to email, HD Audio, global numbers, local presence, unlimited call queues and ring groups, call recording, Follow Me, and more. In terms of coverage, the site emphasizes being Perth-based and serving Western Australia, making it suitable for local business deployments. Although it mentions global numbers, it does not list specific countries. On performance, the website only states that its network is built around redundancy and speed, and that it can prioritize applications and communications for domestic and global cloud service providers. Voice supports HD Audio, but no SLA, availability, latency, or call completion metrics are disclosed.
Pricing is relatively clear: BYO extension is AUD 15 per extension/month; Basic is AUD 25 and includes a T31; Standard is AUD 35 and includes a T54W; Premium is AUD 45 and includes a T57W. All plans state that they include local, national, and mobile calls, as well as unlimited extensions, and are offered on monthly contracts, which helps businesses scale as needed. As for APIs and integrations, the content does not mention APIs, SDKs, webhooks, or CRM integrations, so it is not suitable to evaluate as a developer platform.
Its strengths include a comprehensive set of voice features, support for mainstream handset brands such as Yealink, pre-configurable devices, and a stated commitment to free unlimited support from a locally certified Australian team. The drawbacks are its strong regional focus, limited detail on international coverage, payment methods, performance metrics, and compliance commitments. There is also no clear support for programmable communications needs such as email, SMS, or IM. Dialplan is better suited to local offices in Western Australia, customer service teams, and businesses looking to replace traditional phone lines while procuring internet and cloud telephony from a single provider.
The content does not specify access from mainland China, payment availability, or cross-border service capabilities, so these remain unknown. If a China-based team needs email or SMS APIs, it should prioritize dedicated email delivery providers, SMS gateways, or domestically compliant cloud communications providers. If the goal is simply to procure a cloud PBX for an Australian office, Dialplan’s localized support is more relevant.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on dialplan.com.au official site.
dialplan.com.au is an Australia Comms & Email provider. TG4G tracks its product information, with monthly pricing from $15.00, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach dialplan.com.au directly.