Deskero is a cloud-based Help Desk and customer support ticketing system designed to bring email, phone, chat, website, social network, and API requests into a single ticket workspace. It leans toward a combination of traditional ticket management and multi-channel customer support, making it suitable for service teams that want to centralize, assign, track, and analyze customer requests.
Based on the available material, Deskero’s core strength is multi-channel ticketing. Email can be imported via IMAP/POP3 or forwarding, then converted into attribute-rich tickets using smart filters. Websites can embed feedback and chat widgets, with WordPress and Magento also mentioned. On the social side, it supports Twitter and Facebook, turning interactions such as direct messages and posts into tickets. Ticket management includes groups, regions, tags, merging, one-click replies, canned responses, draft saving, full-text search, and attachments. Automation features include ticket assignment rules, scenario-based automation, time-based automation, and SLA target monitoring. For team collaboration, it offers internal chat, notes, internal agents, agent collision detection, forwarding to external contacts, and desktop notifications. Reporting includes more than 20 prebuilt charts, with options to customize reports and export them as CSV/XML.
Deskero is priced per agent. Grow costs $12/agent/month, or $9 with annual billing; Business costs $30, or $25 with annual billing; Premium costs $120, or $90 with annual billing. The feature comparison also mentions a free Start plan: the first agent is $0, while additional agents cost $4/month with annual billing. The website clearly states that a free trial is available and no credit card is required. Payments are supported via Visa, Mastercard, and American Express, and invoices are available for business customers. Paid fees are non-refundable.
Its strengths lie in broad channel coverage: email, website chat, social media, and APIs can all be unified into tickets. It also offers a complete mix of automation, SLAs, reporting, and knowledge base features, while the API documentation covers key objects such as tickets, customers, agents, and knowledge base items, making system integration easier. The downsides are that security and compliance are described only in general terms as “latest security standards,” with no clear mention of certifications such as SOC, ISO, or GDPR. Advanced capabilities such as multi-brand support, time tracking, and extended rules are mainly reserved for the high-priced Premium plan. Only cloud deployment is apparent, with no self-hosted option found.
Deskero is suitable for small and midsize support teams, B2B service companies, cross-channel customer support centers, and businesses that need social media support plus automated assignment. The available text does not provide information on access from China, and its pricing, payment methods, and social integrations are oriented more toward overseas markets. For deployment in China, teams should evaluate network connectivity, foreign-currency credit card payments, and the unavailability of Facebook/Twitter. Domestic alternatives include Udesk, 网易七鱼, 智齿科技, and 环信客服.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on deskero.fr official site.
deskero.fr is an France SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach deskero.fr directly.