depositback.uk

What It Is

DepositBack is a deposit-dispute document generation tool for tenants in England and Wales. It is not positioned as a law firm or legal service; instead, it helps users understand the process, generate formal dispute documents, and organize evidence. Typical use cases include landlords deducting cleaning fees, charges for carpet or wall damage, disputes over fair wear and tear, and preparing Section 214-related claims where a deposit was not protected.

Core Features

The product collects information through a questionnaire, including tenancy dates, deposit amount, and the landlord’s proposed deductions, then generates a personalized formal demand letter, references to relevant legal grounds, an evidence checklist, and a dispute timeline. The Complete and Premium plans further include deposit protection scheme complaint forms, landlord response templates, an evidence organizer, witness statement templates, guidance for unprotected deposit claims, court procedure explanations, and a compensation calculator. The overall workflow emphasizes “telling you what to do next,” making it suitable for individual tenants with no legal background.

Pricing and Service

DepositBack uses one-time pricing: Starter is £14.99, Complete is £34.99, and Premium is £54.99. The website also offers a free deposit check. Payments are processed by Stripe, and the site states that card details are not stored on its servers. The service includes email support; higher-tier plans include priority email support. It also offers a document quality guarantee: if the documents do not correctly reflect the information submitted by the user, they can be revised or refunded.

Pros and Cons

Its strengths are transparent pricing, a low upfront cost, and generated materials that cover demands, evidence, and escalation steps, making it a good fit for standardized disputes. Its content is based on the tenancy deposit system in England and Wales and explicitly covers processes for schemes such as DPS, TDS, and Mydeposits. The limitations are also clear: it does not provide legal advice, does not negotiate or appear in court on the user’s behalf, and does not guarantee that the deposit will be recovered. Complex cases will still require a solicitor. The main content does not disclose team credentials, API availability, self-hosting options, or enterprise-grade security certifications.

Who It’s For and Access from China

It is best suited to individual tenants renting in England or Wales who are facing deposit deductions and want a low-cost way to prepare formal documents. It is not applicable to rental disputes in Scotland, Northern Ireland, or China. The main content does not state how well the service works from China; payments depend on Stripe and GBP card payments, so users in mainland China may be limited by available payment methods. Alternatives include using the deposit protection scheme’s own process directly, consulting Citizens Advice, Shelter, or a local solicitor.