dealershipcalls.com

What it is

Dealership Portal is an AI-powered payment collection automation platform for auto dealerships. Its core goal is to use an “AI Collection Specialist” to replace or assist human staff with overdue payment reminders, customer communication, sending payment links, and automatic debits. It is not a general-purpose CRM; it is designed around dealership past-due payments, vehicle recovery-related workflows, and customer payment status management.

Core features and product capabilities

The platform offers automated voice calls, SMS, email, automatic payments, and a customer portal. The AI voice agent can proactively contact overdue customers, answer questions, and send payment links by SMS during the call. It also keeps call recordings, transcripts, and logs for quality control and performance analysis. The customer portal supports making payments, setting up automatic payments, viewing payment history, and updating customer information. The system can also automatically classify customers by status, support multilingual communication, and dynamically route calls based on customer responses.

Pricing and trial

Public pricing includes a Professional Plan at $197/month, plus a 1.5% payment processing fee. The page also shows a Pay as you go plan with a $0 monthly fee and a 1.5% payment processing fee. The FAQ states that a one-month free trial is available, and says the software can be free if the dealership uses its payment processing service. Overall, the pricing structure is closely tied to payment processing, but the boundaries between different plans still need to be confirmed with sales.

Pros and cons

The main advantage is its clearly defined vertical use case: voice, SMS, email, payment links, ACH debits, and the customer portal form a relatively complete collections loop. Call recordings and transcripts are also useful for management and post-call review. The downside is that public materials do not explain security and compliance certifications, data storage, or privacy protection mechanisms. Third-party integrations are described only in general terms, with no specific systems, APIs, or developer documentation listed. Enterprise backend capabilities such as team permissions and role management are also not disclosed.

Who it is for and access from China

It is best suited to auto dealerships with installment payments, overdue receivables, and recurring collection needs, especially teams that want to reduce manual phone calls and improve collection efficiency. If a business only needs general customer communication or CRM capabilities, combinations such as Podium, Twilio, HighLevel, or HubSpot may be more flexible. Access from China is unknown. Its payment capabilities are based on ACH bank debits and are mainly built for the U.S. financial environment, so Chinese users would need to separately verify network access, payment methods, and local compliance requirements.