damienfranco.fr

What It Is

Miru is a “72-hour senior UX diagnosis” service offered by Damien Franco. It is not positioned as a traditional SaaS platform, but rather as a fast audit-style professional service for product teams. It focuses on one user flow that is most critical to business goals, analyzes why users drop off, and delivers actionable improvement recommendations.

Core Features and Deliverables

The service covers three perspectives: UX, UI, and accessibility. The process includes an initial Discovery Call, an asynchronous online brief, an AI-assisted structured audit draft, further calibration and validation by a senior designer, and a final 60-minute meeting to walk through the findings. Deliverables include a complete UX/UI audit in Notion, identification of blockers and friction points, an impact-ranked roadmap, and comments directly annotated on Figma screen flows. If the client does not have Figma files, the page notes that the flow can be recreated in Figma based on screenshots.

Pricing and Use Cases

The currently published package is Audit Miru “Voir & Comprendre”, priced at 900€ TTC and marked as a launch price with a 35% discount from the original 1400€. It includes delivery within 72 hours and one 60-minute meeting. This model is suitable for startups or B2B/B2C product teams facing issues in flows such as sign-up, activation, purchase, payment, or other key conversions, but lacking external senior UX judgment.

Pros and Cons

The advantages are a clearly defined scope, fixed pricing, fast turnaround, and impact-ranked issues, making it easier for teams to know what to fix first. Figma annotations and the walkthrough meeting also reduce the cost of understanding the findings. The limitation is that it is more like a one-off consulting service than a continuously usable software product. Public information does not mention common enterprise software capabilities such as account permissions, automated data collection, APIs, compliance and security, or SLAs. A single audit covers only one flow, so complex products may require additional follow-up services such as Toku or Sodateru.

China Access and Alternatives

The page does not provide information about access from mainland China, payment methods, or localization support, so China accessibility can only be considered unknown. Teams in China should first verify website accessibility, the stability of Figma/Notion access, and euro payment options. In terms of alternatives, teams that need user behavior data can consider Sensors Data, GrowingIO, Microsoft Clarity, or Hotjar; those that need remote user testing can look at Maze, UserTesting, or Lookback; and those that need a similar deep diagnosis would be closer to hiring a senior UX consultant or running a product design workshop.