cxhorizon.com

What It Is

CX Horizon Services is an operations outsourcing and EOR provider based in the Philippines, positioning itself as an “operator-led BPO.” It is not a typical self-service SaaS product. Instead, it helps healthcare systems, financial services teams, and growth companies build and run offshore back-office teams. Its delivery center is located in BGC, Manila, with coverage across multiple time zones.

Core Capabilities

Its core offerings are organized around three main areas: healthcare RCM, including revenue cycle management, medical coding, denials, and patient payments; financial services operations, including paraplanning, accounting, bookkeeping, KYC/AML, disputes, and fraud handling; and growth operations, including customer support, back office, virtual assistants, and finance/accounting. Delivery models include Full-Service BPO and Employer-of-Record. Under the former, CX Horizon handles recruitment, training, management, and SLA outcomes; under the latter, CX Horizon employs staff in the Philippines while the client manages day-to-day work. The website also mentions AI-assisted coding, KYC document extraction, ticket classification, and similar use cases, while emphasizing a human-in-the-loop approach.

Pricing and Trial

Pricing is not publicly disclosed. BPO is charged either as an all-inclusive monthly FTE fee or by transaction unit; EOR is priced based on the employee’s actual cost plus a fixed monthly management fee. There is no free plan. The entry point is a 30-minute scoping call. The website recommends starting with a small pilot: typically 1–5 people for EOR and around 10–12 people for BPO.

Integrations, Security, and Collaboration

Integration is mainly handled by working within the client’s existing systems or via VDI, jump hosts, or secure workspaces. The site lists tools such as Salesforce, HubSpot, Zendesk, Intercom, Gorgias, Epic, Cerner, QuickBooks, Xero, NetSuite, and Power BI. On security, it mentions HIPAA, PCI DSS, PH Data Privacy Act, ISO 27001 aligned, and SOC 2 Type II Ready; note that “Ready” is not the same as a confirmed certification. Access controls include RBAC, least privilege, MFA, periodic reviews, unique user accounts, and NDAs.

Pros, Cons, and Best Fit

Its strengths are that the founding team has experience in large-scale BPO, banking, and healthcare systems; its industry focus is relatively clear; and its BPO/EOR models are flexible. It is a good fit for companies that need offshore operations capabilities but do not want to set up their own Philippine entity. The drawbacks are opaque pricing, reliance on project management quality, and the fact that it is not an instantly deployable software product. Chinese companies mainly serving European and US markets and needing English-language healthcare or financial operations outsourcing may find it worth evaluating. If they require Chinese-language local customer support, domestic data residency, or RMB payments, China-based BPO/outsourcing vendors may be more suitable. The website does not disclose accessibility from mainland China or payment availability, so these need to be tested and confirmed through business discussions.