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Cuti-E is a mobile app user feedback platform from Invotek AS. Its core pitch is to “let your mascot handle customer feedback”: users submit bugs, feature requests, questions, or general feedback inside the app, and follow-up conversations are presented through a branded character or mascot. Communication can continue in an in-app Inbox. Overall, it feels more like a lightweight mobile customer support and feedback system than a full omnichannel ticketing platform.
The product provides native SDKs for iOS and Android, with support for integration via Swift Package Manager and Gradle/JitPack. The documentation claims most developers can integrate it within 5 minutes. The SDK covers creating conversations, sending messages, listing conversations, unread counts, feedback forms, an in-app Inbox, and push notifications. On the admin side, Cuti-E offers a browser Dashboard as well as a native mobile admin app, making it easier for small teams to reply to users on the go. Its main differentiation lies in its character-driven UI and customization options for brand colors, mascot name, avatar, and conversation appearance.
Pricing is fairly transparent: Free includes 50 feedback items per month and 1 admin; Starter is $9/month with 500 feedback items, 2 admins, and custom branding; Pro is $39/month with 10,000 feedback items, 5 admins, and advanced analytics; Business is $99/month with unlimited feedback and admins, plus team collaboration. Paid plans are prepaid monthly, and first-time paid subscriptions come with a 14-day money-back guarantee. Team capabilities increase by plan, and the documentation also mentions inviting members and assigning different roles.
Cuti-E uses anonymous feedback by default, emphasizes minimal data collection, and states that it does not sell or share data. Its terms mention GDPR, and Business customers can request a DPA. The API design is relatively complete, supporting Session Token, Device Auth, and scoped API Key. API Keys can be configured with scopes, expiration dates, and app restrictions, making them suitable for MCP, CI/CD, automation, or internal integrations. For third-party integrations, the main documentation explicitly mentions APNs, FCM, Apple/Google login, and Webhook/OAuth scenarios, but it does not show a mature app marketplace.
The strengths are fast mobile integration, a memorable branded user experience, a friendly free tier, and fine-grained API permission controls. The downsides are that the platform is clearly focused on iOS/Android, with no Web SDK visible; enterprise-grade compliance certifications, SLA, support response times, and payment methods are not disclosed. It is a good fit for indie developers, small mobile apps, and early-stage product teams that care about UX. If you need complex ticket workflows, omnichannel customer support, or large-enterprise compliance, Intercom, Zendesk, Freshdesk, Crisp, UserVoice/Canny, or China-focused options such as Meiqia, Easemob Customer Service, and NetEase Qiyu may be more suitable.
The collected text does not provide information about access from mainland China, ICP filing, domestic nodes, or local payment options, so China accessibility is unknown. If targeting Chinese users, it is recommended to test the SDK API, Dashboard, and APNs/FCM-related paths before launch, and prepare a domestic customer support or feedback alternative.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cuti-e.com official site.
cuti-e.com is an Unknown SaaS provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach cuti-e.com directly.