What It Is
Custom Résumé & Writing Service（CustomRez）is not a SaaS product in the traditional sense, but a fully human, professional résumé writing and career coaching service founded by John Femia, a CPRW（Certified Professional Résumé Writer）. Since its establishment in 1999, the firm has drawn on 25 years of industry experience to provide customized résumés, cover letters, and career planning services for job seekers ranging from new graduates to executives.
Core Dimensions
- Core Features: Services include résumé writing（student / mid-level / executive / CV / federal résumé）, LinkedIn profile optimization, cover letter writing, and job search coaching. It has especially strong experience in niche areas such as federal government applications, healthcare, and military-to-civilian career transitions.
- Plans and Pricing: Pricing is transparent and segmented by career level. Student résumés start at $125, executive résumés are $200, and full-service packages（including résumé, LinkedIn, coaching, etc.）range from $800 to $1200. Job search coaching costs $50/hour and guarantees at least 3 job leads per hour.
- Free Plan / Trial: There is no SaaS-style free plan, but the service offers a free résumé review and quote. Unemployed job seekers can get a free 15-minute consultation, and New York State residents can access free unemployment guidance.
- Service and Guarantee: It offers an “interview guarantee”: if you apply to at least 10 jobs within 2 months and receive no interviews, the résumé will be rewritten or reviewed for free. The process is handled via email/phone communication, with the first draft delivered in 3-5 business days.
Pros and Cons
- Pros: Work is handled by a seasoned CPRW-certified expert with 25 years of experience, giving it strong credibility; highly specialized in areas such as federal résumés; transparent pricing with an interview guarantee; provides public-interest support for unemployed job seekers.
- Cons: Fully human service with no self-service online editor or SaaS platform, so turnaround is relatively long（3-5 days）; payment methods are relatively traditional（PayPal/Venmo/check, etc.）; lacks clear information on team collaboration or data security compliance.
Who It’s For
Best suited for job seekers who need in-depth help identifying and presenting their career strengths, especially those applying for federal government roles, transitioning from the military, or struggling with long-term unemployment. It is not suitable for users who want to quickly generate a résumé through a self-service tool.
Access from China
Unknown. As a small U.S.-based service website, it is generally unlikely to be specifically blocked, but access speed from mainland China may be limited by its server routing.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on customrez.com official site.