curbi.io

What It Is

Curbi positions itself as a “Revenue Operating System for Home Service Operators.” It is not a general-purpose chatbot or CRM, but an AI answering and revenue recovery infrastructure built for home service companies such as HVAC, plumbing, electrical, cleaning, and roofing businesses. It focuses on a specific pain point: operators miss calls while on jobs, at night, or during peak hours, and customers end up contacting competitors.

Core Capabilities

Based on the information on its website, Curbi’s core feature is 24/7 AI voice reception. When a call comes in, it can identify the service type, service area, urgency level, and customer details, then check the real calendar and offer two appointment slots before sending SMS confirmations and reminders. Missed leads trigger SMS recovery within 10–15 seconds, followed by a 7-touch follow-up sequence. Higher-tier plans also include multi-channel capture, emergency routing, estimate follow-up, review automation, referrals, seasonal campaigns, customer reactivation, revenue dashboards, technician performance insights, and demand pattern analysis. Curbi explicitly supports English and Spanish, but does not disclose its underlying AI model, recognition accuracy, or voice provider.

Pricing and Integrations

Pricing is relatively transparent: Foundation costs $697/month with no setup fee, includes 500 AI voice minutes, and charges $0.09/minute for overages; Growth costs $1,250/month, plus a $2,500 setup fee and a $1,500 annual fee; Command costs $2,500/month, plus a $5,000 setup fee and a $3,500 annual fee. All plans require a 3-month minimum term, use automatic Stripe billing, and include a 60-day revenue recovery guarantee / 90-day review. Integrations include ServiceTitan, Jobber, Housecall Pro, Google Calendar, Stripe, Google Business, Facebook/Meta, Twilio SMS, and others.

Pros, Cons, and Limitations

The main advantage is its highly specific vertical focus. Curbi builds a closed loop around “answering — scheduling — confirmation — recovery — repeat business — dashboards,” and its 72-hour launch process helps reduce implementation uncertainty. The downside is that its applicability is narrow, mainly targeting the U.S. local services market. The website provides case studies and formulaic ROI examples, while noting that actual results vary depending on market, call volume, and close rates. On data privacy, it only mentions that anonymized operational data is fed into network intelligence; details on security, compliance, and data retention are lacking.

Best Fit and Access from China

Curbi is best suited for U.S. service providers with high average order values, obvious missed-call leakage, and an existing field service CRM. For Chinese companies, the site does not provide information on Chinese-language support, RMB payments, local phone lines, or integrations with domestic CRMs, and accessibility from China is unknown. Alternatives could include local call centers, WeCom/Feishu automation, building on Twilio-like voice platforms, or packaged solutions from industry systems such as ServiceTitan or Jobber.