ct-solutions.com

What It Is

CT Solutions positions itself as a specialist in integrating phone systems with CRM and customer support platforms. The site says it has more than 20 years of experience in planning, implementing, managing, and supporting phone system integrations. Its focus is not a general-purpose customer service SaaS, but rather call center integration, callback, and training services built around Zendesk, Microsoft Dynamics 365, Cisco, and Avaya.

Core Features and Integrations

EaziPopper is an “out-of-the-box” integration between Zendesk and Cisco Contact Center, supporting screen pops and click-to-dial in Cisco Finesse and Cisco Agent Desktop environments. Incoming calls can trigger customer profiles or open tickets to pop up in Zendesk. It can also automatically create users for unknown callers, create a new ticket when there is no open ticket, and display forms or users based on IVR input. Q4U is designed for Avaya IP Office Cloud and Avaya Contact Centre Elite, offering automated callbacks, a website Call Me button, scheduled callbacks, real-time dashboards, and reporting. Dynamics Telephony brings call control, customer information, and inbound/outbound call statistics into Dynamics 365.

Pricing, Trial, and Deployment

The captured page content does not disclose plans, pricing, payment methods, a free tier, or trial information, so procurement will most likely require submitting an inquiry. On deployment, the available description only mentions Avaya IP Office Cloud, hosted phone systems, and existing Cisco/Avaya environments. It does not clearly state whether the products are purely cloud-based, self-hosted, or hybrid.

Pros and Cons

The main advantage is its highly focused use case, especially for companies that already run Zendesk/Cisco or Avaya call centers. It can reduce repetitive work for agents when looking up customers and tickets, while using callbacks to lower queue abandonment rates. Its training services also cover agents, supervisors, and IT/telecom support staff. The drawbacks are that the website lacks common enterprise procurement details such as pricing, SLA, security and compliance information, API documentation, and permission models. Its value is also heavily tied to specific ecosystems, leaving limited fit for users outside Cisco/Avaya/Zendesk/Dynamics.

Best Fit and Access from China

CT Solutions is better suited to mid-sized and large customer service centers, B2B support teams, and companies that already have Avaya/Cisco phone systems and want to connect them with Zendesk or Dynamics 365. Access from China cannot be determined from the page content, and payment methods are not disclosed. For domestic Chinese teams with higher requirements around network access, contracts, and local support, it may be worth comparing Genesys Cloud CX, Five9, Twilio Flex, Aircall, RingCentral, or local call center / WeCom customer service integration solutions.