crosslog.life

What It Is

CrossLog（クロスログ） is an integrated DX service designed for home healthcare in Japan. Its core users include clinics, hospitals, pharmacies, dental practices, and home-visit care teams. It is not a generic project management tool; rather, it is a vertical SaaS built around home-visit scheduling, patient information, routing, multidisciplinary collaboration, and business analytics. The materials state that it is used by more than 400 medical institutions.

Core Features and Integrations

Scheduling is the core of the product: it supports visit schedule management, schedule checks, route suggestions, patient maps, patient information management, shift management, video calls, and document export. For routing, it can work with Google Maps to display travel routes and provide navigation, while using rules such as visit frequency and unavailable dates to reduce duplicate scheduling and missed visits. CrossLog Report covers patient counts, schedule counts, referral counts, home-care-related statistics, office maps, and CSV export, making it suitable for patient acquisition and business analysis. CrossLog Connect provides multidisciplinary chat, patient rooms, visit schedule notifications, and schedule sharing, along with apps for current-location sharing and shared phonebooks. For third-party integrations, it lists connectivity with electronic medical record or medical billing systems such as モバカルネット, homis, Medicom, CLINICS, CLIUS, and NSIPS-compatible systems.

Pricing and Trial

CrossLog’s scheduling module starts at an initial fee of 150,000 yen, with monthly fees from 5,000 yen/month, varying by patient count and number of accounts. Report starts at an initial fee of 0 yen, with monthly fees from 5,000 yen/month, varying by functionality. Updates, support, and feature improvements are free, but options and system integrations are charged separately. To try the product, users must first attend a free consultation session; the trial period is free, and no fees are charged before signing a contract. Connect can be used free of charge by healthcare and nursing-care professionals.

Pros, Cons, and Best Fit

Its main strength is how closely it fits the target workflow: it can centralize processes that are otherwise scattered across Excel, paper, phone calls, and fax, while also providing patient/facility data migration, on-site training, and post-implementation support. The interface emphasizes usability on smartphones and tablets, making it suitable for medical teams with varying levels of IT proficiency. The drawbacks are that pricing is disclosed only as starting prices, so actual budgets require a quote; enterprise-level details such as permission models, open APIs, self-hosting, encryption, and audit logging are not sufficiently disclosed. It is best suited to Japanese home healthcare providers, especially teams with growing patient numbers, complex visit routes, and frequent multidisciplinary communication.

Access from China and Alternatives

Its accessibility from China cannot be determined from the available materials. Because the product is clearly built around the Japanese healthcare system, a Japanese-language interface, local electronic medical record/medical billing systems, and a Mitsubishi UFJ-related bank transfer ecosystem, the adaptation cost for Chinese medical institutions would likely be high. Payment and compliance would also need to be confirmed separately. For China-based use cases, it would be better to first evaluate domestic alternatives in healthcare informatization, internet hospitals, follow-up management, home-care scheduling, or CRM systems.