crm24.io

What It Is

CRM24 is customer relationship management software for Iranian businesses, positioned as an all-in-one CRM covering marketing, sales, after-sales service, and internal management. The crawled content shows that it offers both a cloud version and an on-premise/perpetual version, with an emphasis on customizing forms, workflows, reports, and modules across different industries.

Core Capabilities

Its feature coverage is fairly comprehensive. On the marketing side, it supports leads, advertising/marketing campaigns, SMS, email, WhatsApp, and Telegram outreach. On the sales side, it supports customers, opportunities, B2B/B2C sales funnels, quotes/invoices, contracts, collections, and sales commissions. For customer service, it includes tickets, a customer portal, warranties, and after-sales service. Internal management features include projects, tasks, documents, inventory, suppliers, calendars, Kanban boards, dashboards, and advanced reports. Team collaboration capabilities include organizational structure, permissions, task assignment, member mentions, shared calendars, and approval workflows.

Pricing and Trial

The cloud version is billed per user per month. The Basic, Standard, and Advanced plans are approximately 471 thousand, 951 thousand, and 1.591 million toman/user/month respectively, while the Enterprise plan requires contacting sales. The page notes that the listed prices are calculated based on a 20% annual payment discount and a 5% discount for 5 users. There are also discounts for 3-month, 6-month, and annual payments, as well as user-count discounts. A 10-day free trial is clearly stated, and CRM24 claims to provide expert support during the trial. Note that some capabilities—such as VoIP, WooCommerce, Gravity Forms, accounting software integrations, and the customer portal—may be paid add-ons and increase the total cost.

Pros and Cons

Its strengths are broad module coverage and strong alignment with the local Iranian business environment, including support for SMS panels, payment gateways, local accounting software, installment payments, and commission calculation. It also offers both cloud and on-premise deployment, making it suitable for companies with specific data deployment requirements. The downside is that security and compliance information is fairly general: it only mentions protection against unauthorized access and advanced security technologies, without disclosing certifications such as ISO, SOC, or GDPR. Key capabilities such as API, Webhook, and the customer portal are also placed in higher-tier plans or require additional purchase.

Best Fit and Access from China

CRM24 is better suited to SMBs and organizations operating in Iran that need Persian/English bilingual support and localized integrations. Access from mainland China, cross-border payments, and Chinese-language support are not specified in the text and should be considered unknown. For China-based teams evaluating CRM options, alternatives to compare include Zoho CRM, HubSpot CRM, Salesforce, as well as Chinese products such as 纷享销客, 销售易, and 悟空CRM.