Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
CrackingIT is a UK-based local IT support and managed services provider founded in 2010 and headquartered in Windsor. It primarily serves micro, small, and growing businesses in Windsor, Berkshire, Surrey, and West London. Rather than a typical SaaS product, it is more like an outsourced IT department for SMEs, covering day-to-day helpdesk support, on-site engineers, networking, cloud services, telephony, hardware procurement, and compliance needs.
Based on information from its website, its core service areas include remote helpdesk, on-site IT support, network design and WiFi optimization, Office 365 supply and management, VoIP/Cloud PBX, internet and mobile SIM services, remote working, device procurement and configuration, business planning, and compliance management. Its networking services emphasize network design, access control, guest WiFi isolation, documentation, and performance optimization. On the security side, it mentions backup, monitoring, ransomware and data-loss protection, and support for helping businesses obtain Cyber Essentials certification.
Pricing information is limited. The website only states that two models are available: pay-as-you-go, billed in 15-minute blocks; or a fixed monthly contract covering standard IT requirements. It does not provide specific prices, package tiers, response SLAs, or contract terms. Service delivery mainly combines phone/email helpdesk, remote support, and on-site engineers. Office hours are Monday to Friday, 9:00–17:30, with emergency incident coverage available.
Its strengths lie in strong localized service, the ability to provide on-site support, and a comprehensive service scope, making it suitable for SMEs that do not want to hire internal IT staff. Its own VoIP platform, configured with servers in London and Amsterdam, also indicates a certain level of infrastructure control. The downside is that the publicly available information is not very productized: there is no management portal, API, list of third-party integrations, SLA, or detailed pricing. For cross-region or Chinese businesses, service fit is limited.
CrackingIT is suitable for SMEs in and around Windsor, UK, that need long-term outsourced IT support, network upgrades, Office 365 management, compliance documentation, and Cyber Essentials assistance. The website does not state anything about access from China, and its services clearly depend on local on-site capabilities. As a result, for Chinese customers, it is mostly useful as an informational reference, with limited practical procurement value.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on crackingit.co.uk official site.
crackingit.co.uk is an United Kingdom Support provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach crackingit.co.uk directly.