Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
ConnectViet is a VoIP communications provider for businesses in Vietnam. Its core products include SIP Trunk, DID numbers, Cloud PBX, 3CX PBX, softphones, cloud contact center solutions, and SBC. The website has a very clear positioning: providing Vietnamese businesses with reliable, scalable, and lower-cost enterprise voice communications, with claims that it can help companies save up to 80% on monthly telecom bills.
In terms of channels, ConnectViet is primarily voice-focused, with SIP Trunk as the main entry point, while also extending into Cloud PBX, DID, softphones, and contact centers. Its contact center offering also covers multi-channel access such as email ticketing, website live chat, Business SMS, social media, and messaging apps. On performance, the site claims that its SIP Trunk service offers 99.9% guaranteed uptime, but it does not disclose more detailed metrics such as answer rate, voice quality, latency, or monitoring data. Integration is one of its strengths: it integrates out of the box with 3CX Phone System; Hosted PBX supports live chat, Facebook, WhatsApp, and CRM integration; and the mConnect contact center supports CRM, billing systems, ERP, and real-time reporting.
Pricing information is relatively clear. The SIP Trunk Cloud plans are only available to locally registered companies in Vietnam: 5 channels for $60/month, 10 channels for $100/month, 20 channels for $180/month, and 30 channels for $260/month. Each plan includes 1 local DID, local calls cost $0.105/minute, and an activation fee plus a refundable deposit are required. The contract term is 24 months. Cloud Phone System plans range from $90/month for 4SC to $310/month for 16SC, also with activation fees, deposits, and a 24-month contract. There are pages for DID and IDD services, but the main content does not show complete rates.
The main advantages are a complete product portfolio, making it suitable for building a Vietnamese business phone system through a single provider; 3CX integration, which reduces deployment complexity; and relatively transparent disclosure of plan pricing, deposits, and local call rates. The downsides are that the service has significant restrictions and is mainly aimed at locally registered Vietnamese companies; the 24-month contract reduces flexibility; and there is limited disclosure around DID rates, international calling, payment methods, compliance credentials, and SLA details. It is best suited for small and medium-sized businesses with a legal entity in Vietnam that need stable business telephony, a call center, or SIP trunks to support a 3CX deployment.
The site content does not provide information about access from mainland China, RMB payments, invoices, or Chinese-language customer support, so china_access can only be assessed as unknown. For Chinese companies serving the Vietnamese market, ConnectViet can be considered as a candidate for local voice connectivity. If global APIs, SMS, or programmable communications are more important, it is worth comparing Twilio, Vonage, Telnyx, and MessageBird as well. For domestic China business, Alibaba Cloud Communications, Tencent Cloud Communications, or voice solutions from local carriers may be more appropriate.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on connectviet.com official site.
connectviet.com is an Vietnam Comms & Email provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach connectviet.com directly.