concentric.health

What It Is

Concentric Health is a digital treatment consent platform for healthcare organizations and clinicians. It is designed to replace paper consent forms, reduce medicolegal risk, improve inefficient workflows, and help patients fully review information and participate in shared decision-making before treatment. Its customers and case studies are mainly from the UK healthcare system. The website says it is used by 10,000 clinicians and supports 26,000 patients each week.

Core Features and Integrations

The product is built around a “consent episode,” allowing patients to complete consent either in person or remotely. Completed consent documents can be automatically added to the electronic health record. Concentric Health emphasizes its large library of evidence-based treatment consent templates, covering complex combined procedures, multiple treatment scenarios, and UK consent form requirements. Recent versions also include custom templates, template sharing, read-only users, a patient-side design system, high-contrast mode, and assistive technology support. For integrations, the materials explicitly mention EHR embedding, single sign-on, patient-context launch, automatic document write-back, as well as capabilities involving NHSmail, NHS CIS2, NHS Personal Demographics Service, Semble, and Carebit.

Pricing and Trial

Pricing is relatively transparent. For large organizations, pricing is tiered by the number of annual consent episodes: £10,000 for 4,000 episodes/year and up to £200,000 for 380,000 episodes/year, excluding VAT. These plans typically include all features, content templates, updates, system integrations, implementation, and ongoing support. Individual doctors pay £15/month, while clinics with up to 10 clinical users pay £50/month, with no limit on consent episodes. Free deployment for real clinical use is generally no longer offered by default, but a demo environment is available for free, and video demonstrations can be arranged.

Security, Compliance, and Deployment

Its compliance claims are fairly comprehensive, covering NHS DTAC, Cyber Essentials Plus, Clinical safety DCB0129, NHS Data Security Protection Toolkit, Advanced Electronic Signature, UK GDPR, and annual penetration testing. The deployment model is cloud-based. For international deployments, Concentric Health says it can run cloud infrastructure locally to meet data protection regulations. No self-hosted version is mentioned.

Pros, Cons, and Best Fit

Its strengths are a focused use case, clinically led design, deep template coverage, and the ability to fit well into existing hospital workflows. Its all-in pricing also reduces uncertainty for large organizations around integration and implementation costs. The limitations are that it is not a general-purpose e-signature or form tool, and its value depends heavily on integration with healthcare workflows. Non-UK users also need to assess local regulations, language support, template adaptation, and EHR integration costs. It is best suited for hospital groups, NHS-like organizations, specialist clinics, and doctors looking to reduce paper-based consent workflows.

Access from China and Alternatives

The website does not provide information on access from China, a Chinese interface, RMB payments, MLPS compliance, or China-specific medical data compliance, so its accessibility status in China is unknown. If procuring it in China, buyers should carefully verify network connectivity, whether data can be deployed within mainland China, patient privacy compliance, the legal validity of electronic signatures, and integration with local HIS/EMR systems. For general e-signature needs, it can be compared with DocuSign, Adobe Acrobat Sign, and Chinese providers such as 法大大, 上上签, and e签宝. However, healthcare-specific informed consent still needs to be evaluated separately in the context of each hospital’s system ecosystem.