co-surf.com

What It Is

CoSurf is a real-time co-browsing tool built for customer support teams. Its core value is letting agents “see the page the customer is seeing” and provide visual guidance through drawing, highlighting, pointers, and similar tools. It emphasizes that customers do not need to download any software, plugins, or browser extensions; they can join a session directly from the web page. This makes it suitable for website support, customer success, ecommerce checkout assistance, and guidance through complex workflows.

Core Features and Collaboration

The product offers a fairly complete feature set for co-browsing scenarios: real-time screen viewing, synchronized clicks and scrolling, interactive annotations, session recording and playback, offline downloads, team sharing, notes, timestamps, and more. Deployment only requires adding a script to the website, and the text explicitly mentions compatibility with WordPress, Shopify, React, Vue, Angular, Svelte, Wix, and custom-built sites. On the team side, it supports inviting members, scaling by seat, custom roles, granular permissions, Agent/Manager/Admin roles, multiple agents joining the same session, plus an activity dashboard and team analytics.

Pricing and Security

Pricing is relatively transparent: Starter is free forever, limited to 1 member, 10 sessions per month, and 7 days of history. Professional costs £29/seat/month and includes unlimited sessions, full annotation tools, recordings, 90 days of history, analytics, role-based permissions, and priority email support, with a 14-day free trial and no credit card required. Enterprise is custom-priced and adds unlimited history, custom integrations, SSO/SAML, a dedicated account manager, 24/7 phone support, SLA, and on-premise deployment. On security, the page claims end-to-end encryption, AES-256, TLS 1.3, a zero-knowledge architecture, SOC 2 Type II, automatic sensitive data masking, PCI DSS, and GDPR/CCPA-related capabilities. However, the captured text does not provide links to audit reports, data center regions, or data residency details.

Pros, Cons, and Who It’s For

The strengths are its low onboarding cost, no installation required on the customer side, and a focused feature set for customer support co-browsing. Its recording and permission controls also cover needs around training, quality assurance, and compliance records. The JavaScript API, event listeners, and custom configuration options leave room for developer teams to extend the product. The downsides are that public materials do not clearly list integrations with support systems such as Zendesk, Intercom, or Salesforce, only broadly mentioning custom integrations for Enterprise; there are many security and compliance claims but limited verifiable detail; and the free plan is clearly restricted. It is best suited to SaaS, ecommerce, fintech, or B2B support teams where the website is the primary service interface.

Access from China and Alternatives

The text does not state whether it is accessible from mainland China, whether it has an ICP filing, local payment options, or Chinese-language support, so its accessibility in China should be considered unknown. Payment support appears to mainly include credit cards, annual bank transfer, and enterprise invoicing, so domestic Chinese teams may need to confirm foreign-currency payment, contract, and invoicing processes. If using it in China, teams should also test the stability of its script CDN, dashboard, and real-time connections. Alternatives to consider include Fullview, Surfly, Cobrowse.io, Upscope, Glia, as well as domestic online customer service, remote assistance, or session replay products.