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Peoplecall Alarm Receiver is a cloud-based analog alarm receiving platform from Spanish VoIP operator Peoplecall, built for alarm monitoring centers. Its main purpose is not general cybersecurity protection, but to replace traditional analog alarm receivers such as Sur-Gard units, allowing analog alarm reception to move to the cloud without replacing existing panels, reprogramming accounts, or changing monitoring software.
In terms of protection scope, it focuses on alarm signal reception, encrypted transmission, and business continuity. On the customer side, the CMS establishes an SSL/TLS tunnel with the Peoplecall cloud via stunnel, using 2048-bit certificates for encrypted transmission. The platform supports analog protocols such as Contact ID, SIA, 4+2, and Robofon, and outputs to the existing CMS using the Sur-Gard protocol. It is deployed as a 100% cloud service, runs on AWS, has endpoints in Europe and the Americas, and offers VR1/VR2 multi-data-center architecture, automatic failover, and a 99.99% SLA. For management, the dashboard shows active tunnels, connection logs, last signals, certificate sources, rejection reasons, and format errors, which helps with troubleshooting and audit work.
Pricing is transparent and based on active panel sources successfully decoded within the past 9 months, with a minimum charge of €180/month. The first 1,000 panels are billed at €0.30/panel/month, with volume pricing decreasing to €0.10 as scale increases. The setup fee is €0, and inbound call traffic is included in the unit price. However, number porting or number ownership costs are not included, and cross-border projects require additional cost assessment.
The advantages are low migration cost, no need for dedicated hardware, compatibility with mainstream alarm management software, and the ability to reduce downtime risk through parallel operation. It is well suited as a long-term transition option as analog lines are phased out. The limitations are also clear: it does not support IP digital panels such as SIA DC09; certificate revocation requires contacting the vendor and is not fully self-service; public materials do not disclose compliance certifications such as ISO 27001 or SOC 2; and its two-way voice capability still needs further confirmation.
It is best suited for central stations, security service providers, and organizations that operate large numbers of analog alarm panels or need to consolidate multiple physical receivers. It is not suitable for users whose primary needs are cloud security, EDR, WAF, or digital IP alarm receiving. Access from China, payment methods, and local number support are not specified in the available materials, so they should be treated as unknown. For deployment in China, key items to verify include AWS endpoint connectivity, cross-border link latency, number access, and payment/invoicing arrangements. Alternatives include continuing to maintain physical Sur-Gard receivers, upgrading panels to IP panels, or choosing a local alarm receiving or carrier access service.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cloudsurgard.com official site.
cloudsurgard.com is an Europe Security provider. TG4G tracks its product information, with monthly pricing from $0.33, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach cloudsurgard.com directly.