Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
CloudPBX is a hosted virtual phone system promoted by Australia’s 123 Group Pty Ltd. Its core idea is to carry business voice calls over broadband internet, allowing small businesses to use extensions, direct dialing, call transfer, auto attendants, call groups, call queues, and other business telephony features without buying an on-premises PBX. It is best understood as a cloud PBX/VoIP phone system rather than an email or SMS platform.
The service supports IP desk phones as well as softphones on Android and Apple smartphones, with no extra charge for the softphone option. Remote employees, people working from home, and even international contractors can be connected as part of the office phone system. Voicemail can send email notifications to users, helping reduce missed calls.
In terms of performance, the site does not provide SLA, availability, or call completion metrics. However, it repeatedly emphasizes broadband quality, upload speed, QoS, avoiding throttling, and the importance of business-grade broadband. For setups with more than 6 extensions, it recommends using a dedicated VoIP ADSL connection, which suggests that real-world call quality depends heavily on local network conditions.
Pricing is relatively clear: Standard users cost USD 30/month, Premium users cost USD 60/month, and annual payment saves 20%. DID numbers start from USD 6/month. Inbound calls and extension-to-extension calls are free. Calls to Australian landlines are 2.14c/minute, Australian mobiles are under 7c/minute and billed per second; calls to China are 3.9c/minute, while several popular international destinations are around 2.9c/minute. Note that prices are in USD, exclude GST, are indicative only, and final pricing requires a confirmed quote and automatic payment.
The main advantages are low deployment barriers, no need to build or maintain an in-house PBX, strong support for remote work, and feature coverage that fits common small-business scenarios, including IVR, queues, call groups, and voicemail-to-email. Customer support is described as free for customers and can help configure phones and call flows.
The downsides are that the site does not disclose open APIs, developer documentation, third-party integrations, compliance or data protection details, or a clear SLA. It also has relatively high network quality requirements: if the broadband connection is unstable, voice quality will be directly affected.
CloudPBX is best suited to small businesses in Australia, distributed teams, customer support or sales call-routing use cases, and companies looking to migrate from traditional Telstra numbers to a cloud PBX. The site does not state availability for access or payment from mainland China, so network status should be considered unknown. If a China-based team needs a reliable business phone system, alternatives such as RingCentral, Zoom Phone, 8x8, Aircall, or Microsoft Teams Phone may be worth comparing, with particular attention to cross-border voice quality, compliance, and payment methods.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cloudpbx.com.au official site.
cloudpbx.com.au is an Australia Comms & Email provider. TG4G tracks its product information, with monthly pricing from $4.00, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach cloudpbx.com.au directly.