Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
cloudDS is a Hosted PBX/UCaaS cloud phone system launched by Datacom Solutions Ltd. in Vancouver, Canada. Datacom Solutions says it has provided communications network installation, troubleshooting, structured cabling, VoIP, and SIP Trunking services since 1999. cloudDS is its cloud-hosted phone platform for businesses, designed to replace traditional copper lines and on-premises PBX systems.
In terms of channels, cloudDS covers voice calling, VoIP, SIP trunking, softphones, team chat, SMS, internet fax, and call center capabilities. Employees can make and receive calls through desk phones, a browser, iOS/Android apps, or desktop softphones while using a unified business number. Features include auto attendant, call forwarding/hold/park, conferencing, voicemail-to-email, call recording, queue monitoring, reporting, whisper/barge, music on hold, and more.
For integrations, the website mentions that Microsoft Teams requires an additional license, and it supports Salesforce, HubSpot, Dynamics, Zoho, and various industry-specific CRMs. It claims to connect with 100+ CRMs and databases. However, no public API, SDK, or developer documentation was found. For compliance and security, cloudDS emphasizes a fully encrypted system, 911 configuration, secure admin access, recording and data location controls, and redundancy across multiple Canadian data centers, but it does not disclose certifications such as SOC 2, HIPAA, or PIPEDA.
The website does not publish plans or unit pricing and only offers free quotes. The FAQ states that cloud/SIP services are typically billed as ongoing monthly fees and may reduce total costs compared with traditional lines and hardware maintenance. SMS, AI sentiment analysis, Teams integration, and similar items are marked as add-on features or requiring additional licenses.
The main advantages are its strong local telecom integration experience and ability to handle phone systems, SIP, network assessments, migration, training, and cabling together, making it suitable for businesses that do not want to manage integration themselves. Its feature coverage is also fairly comprehensive, especially for remote work and customer service queue scenarios. The main drawbacks are limited disclosure around pricing, SLA, international coverage, API capabilities, and compliance certifications, making it less transparent than major SaaS communications platforms.
cloudDS is better suited to local SMBs in BC/Canada, as well as organizations in healthcare, finance, engineering, transportation, and similar sectors that need professional phone system implementation and ongoing managed hosting. For teams in China purchasing remotely, there is no evidence provided regarding website accessibility from mainland China, so this remains unknown. Its services are also clearly more focused on North American local communications use cases.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cloudds.ca official site.
cloudds.ca is an Canada Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach cloudds.ca directly.