cloud4wisp.com

What It Is

easyWISP is built for Wireless Internet Service Providers (WISPs). It is not a general-purpose CRM or billing product, but rather a combination of a cloud-based business management system and an on-premises Broadband Network Gateway (BNG). It is used for subscriber management, access control, authentication, plan-based speed limits, billing, CRM, Helpdesk, and network monitoring in fixed wireless broadband networks.

Core Features and Workflow

The product covers the full day-to-day operating loop for a WISP: sales staff enter a new subscriber and select a rate plan; the system generates an installation work order; technicians install the CPE and complete MAC address authentication and activation; the billing cycle starts upon activation; overdue accounts can be automatically suspended and restored after payment. The CRM portal allows customers to view their account and invoices, pay online, and submit tickets. On the network side, operators can monitor the status of each easyWISP controller, bandwidth graphs, WAN congestion trends, and receive email alerts during outages.

For permissions, the system includes five built-in roles: Manager, Sales, Customer service, Finance, and Technical. Each role can have unlimited employee logins, making it suitable for small operators that divide work by function.

Pricing and Deployment

The documentation states that easyWISP Cloud is not charged separately and is included with each Broadband Network Gateway purchase. The first 99 subscribers are free, with no support or upgrade fees. However, the official website copy does not disclose the gateway hardware price, subscriber fees beyond the free tier, or supported payment methods, so pricing transparency is limited.

The deployment model combines a cloud platform with a dedicated local gateway. The gateway can be installed at a tower site or NOC, and can autonomously handle subscriber access when the cloud is unreachable. Compared with solutions that rely entirely on cloud control, this provides stronger resilience against single points of failure.

Pros and Cons

The main strengths are its strong focus on WISPs, with billing, CRM, Helpdesk, work orders, network monitoring, and access control included. Local gateways handle transaction processing, reducing dependence on the cloud. The stated support for multiple gateways and unlimited subscribers is also beneficial for scaling. The downsides are its clear hardware lock-in and limited information on ecosystem integrations. The system explicitly does not include accounting or payroll, requiring third-party software such as QuickBooks. Security and compliance disclosures are also insufficient, with no obvious mainstream certifications or data residency information provided.

Who It’s For and Access from China

It is better suited to startup or growing WISPs, rural broadband providers, and tower-based distributed wireless access networks, especially operators that want fast deployment and lower NOC complexity. The official content provides no information about access from mainland China, so this remains unknown. Payment methods and localization are also unclear. For deployment in China, it would be important to verify cloud platform connectivity, hardware procurement, online payment compatibility, and regulatory compliance. Alternatives to compare include UISP, Splynx, Sonar, Powercode, or a domestic router/gateway combined with a self-developed billing and CRM system.