Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Cloou IT is a managed IT support and cybersecurity provider based in Las Condes, Chile, with services covering the whole country. It is not a standalone security software vendor; instead, it packages help desk support, endpoint and server operations, cloud office administration, IT asset management, backup, penetration testing, and security awareness training into managed services for businesses.
In terms of protection, the official site explicitly mentions EDR/antivirus, system hardening, MFA/SSO, access policies, 3-2-1 backups, API and web application penetration testing, phishing simulations, policies, and user training. Delivery is primarily service-based, with both remote and on-site support. Coverage includes Windows, macOS, Linux, servers, networks, VPNs, enterprise Wi‑Fi, and Microsoft 365/Google Workspace. On the management side, it includes ITSM tickets, a service catalog, knowledge base, automation, self-service portal, email integration, and monthly metrics such as SLA, CSAT, and MTTR. Its ITAM capabilities cover hardware/software inventory, a lightweight CMDB, licenses, lifecycle management, and compliance alerts.
Pricing is not publicly listed, though the main site provides a request-a-quote option. The staff augmentation section states that billing is monthly by role and that minimum requirements are flexible, but there is no public price list for managed security or IT support packages. On compliance, the site only mentions compliance reporting, regulatory compliance scenarios, and security controls; it does not disclose third-party certifications such as ISO 27001 or SOC 2.
Its strength lies in broad service coverage, allowing companies to procure day-to-day IT operations and basic security operations together. It supports on-site service and clearly defined SLAs, making it suitable for businesses without an internal IT team. Its penetration testing process is fairly complete, including CVSS-based prioritization, remediation plans, and retesting. The downsides are that the website does not disclose which EDR, backup, monitoring, or ticketing platforms it uses, and it lacks details on pricing, certifications, and cross-border service coverage. Its security capabilities are more focused on managed execution than on a platformized product.
Cloou IT is best suited to companies operating in Chile or Latin American time zones that need outsourced help desk support, endpoint security, backups, M365/Workspace administration, and asset governance. Chinese companies with branches in Latin America could evaluate it as a local IT and security operations partner. If the main target users are in mainland China, they should first confirm language support, time zone coverage, invoicing, payment options, and on-site support capabilities. The provided information does not indicate whether the website is accessible from mainland China, so its status is unknown. Alternatives may include China-based MSSPs, IT outsourcing providers, managed security providers, and penetration testing firms.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on cloou.com official site.
cloou.com is an Chile Security provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach cloou.com directly.