claytrack.com

What It Is

ClayTrack is a piece-tracking SaaS built specifically for PYOP pottery painting, wheel-throwing, and hand-building ceramic studios. It addresses common day-to-day operational problems for pottery shops: whose piece is this, which firing stage is it in, when should customers be notified for pickup, and how many uncollected pieces are still sitting on the shelves. Customers register their pieces via a QR code in a mobile browser, fill in their details, and upload photos—without downloading an app or creating an account.

Core Features

At its core is a customizable status workflow. Studios can use a simple Registered → Fired → Collected flow, or configure multi-step clay workflows such as Bisque Fired, Painted/Glazed, and Glaze Fired. The system can automatically send emails at any status stage. SMS is available as an optional capability via Twilio or SimpleTexting integration. The admin dashboard supports filtering by status, search, gallery-style piece viewing, QR code label printing, and both automated and manual pickup reminders. Additional features include customer notes, custom fields, internal staff notes, shelf location tracking, shipping address collection, address labels, and a statistics dashboard. On the branding side, studios can customize the logo, colors, email templates, and subdomain, and it also supports syncing newsletter subscriptions to Mailchimp.

Pricing and Trial

Pricing is tiered by the number of pieces per month, and all plans include all features. S is $19/month for 200 pieces, M is $39/month for 500 pieces, L is $69/month for 1,000 pieces, and XL is $129/month for 2,000 pieces with priority support included. Annual billing is roughly equivalent to getting 2 months free. Unused quotas do not roll over, but additional credit packs can be purchased at $10/100 pieces. A 14-day free trial is available with no credit card required; the trial includes all features and unlimited submissions.

Pros and Cons

The strengths are its focused use case, complete workflow coverage, and low barrier to adoption, making it especially suitable for studios that currently manage pickups with spreadsheets and manual emails. The customer-side experience is also fairly smooth. The downsides are its narrow industry scope, and the public information does not indicate support for an API, advanced permissions, audit logs, or self-hosting. SMS requires a separate third-party account, with costs charged separately.

Best Fit and Access from China

ClayTrack is suitable for small and medium-sized pottery studios, paint-your-own pottery shops, and offline stores with firing, glazing, and pickup workflows. It is not intended to serve as a general-purpose POS, ERP, or omnichannel inventory system. Access from China cannot be determined from the available text. Payments are handled through Stripe, so compatibility with domestic Chinese bank cards, invoicing, and SMS services would need to be verified in practice. For businesses operating in China, it may be worth comparing against low-code tools such as WeCom/Feishu multidimensional tables, Mingdao, and Huoban, though these alternatives typically require building a pottery-specific workflow yourself.