cinolla.com

What It Is

Cinolla Activity is a cloud-based activity centre management platform from Cinolla Software Limited. It is mainly designed for activity centres, outdoor education providers, multi-centre operators, and use cases such as watersports, climbing, sports clubs, and national parks. It is not positioned as a generic CRM or a simple booking tool, but as a unified platform for selling activities, managing accommodation/resources, staff qualifications, scheduling, finance, and reporting.

Core Features and Collaboration

Based on publicly available materials, its core modules include an online booking platform, customer booking portal, course and activity management, group bookings, CRM, resource management, staff scheduling and qualification management, activity scheduling and staffing, invoicing, inbound email processing, custom forms and waivers, and more than 60 reports. Resource management focuses on preventing double-booking of accommodation or activity sessions; the staff module can match people to different sessions based on rota and qualifications. For team collaboration, plans limit the number of authorized users, while Plus and Enterprise include User Roles & Permissions, making them suitable for multi-user operations.

Pricing and Deployment

The product is sold on a per-“centre” subscription basis. Plus costs £360 per centre per month and includes up to 15 users, 50 staff, 6,000 contacts, 300 bookings/month, 150 resources, and 30GB of cloud storage. Enterprise costs £600 per centre per month and includes up to 150 users, 500 staff, 100,000 contacts, 10,000 bookings/month, 500 resources, and 100GB of cloud storage. Custom pricing requires contacting the company. The terms mention an unpaid trial, but do not disclose the trial length. Deployment is via a cloud based platform, with AWS listed among subprocessors; no self-hosting option is mentioned.

Security, Compliance, and Integrations

The compliance terms are relatively complete and explicitly reference GDPR and the UK Data Protection Act 2018. The customer acts as the data controller, while Cinolla acts as the processor. The platform commits to appropriate technical and organizational measures, including references to pseudonymization, encryption, availability, and resilience safeguards. Data breaches are to be notified within 72 hours, and customer data is backed up periodically every 4 hours. Third-party subprocessors include AWS, Google Analytics, and payment processors such as Worldpay, Sagepay, Square, Stripe, and Civica. Public materials do not provide an open API or developer documentation.

Pros, Cons, and Who It’s For

Its main strengths are its deep vertical coverage, especially for activity centres with complex requirements around resources, accommodation, instructor qualifications, and group bookings. The number of reports and business modules is also fairly comprehensive. Downsides include pricing in GBP on a per-centre basis, which may be high for smaller organizations; support hours are UK business days from 8:00–18:00; and there is no disclosed information about an API, mobile apps, Chinese-language interface, or local Chinese payment methods. Access from China is unknown. If serving customers in China, network connectivity, Stripe/payment availability, and compliance requirements should be tested. Comparable alternatives include Bookeo, Checkfront, Rezdy, or China-based booking/registration solutions such as Youzan, Weimob, and Meituan-style platforms.