chargebackuniversity.com

What It Is

Chargeback University is a chargeback management workshop launched by Chargebacks911 in collaboration with Edgar Dunn and Checkout.com. The session shown on the page takes place at One&Only One Za'abeel in Dubai, UAE, from 9:00 to 13:00 on May 22, 2025. This is not a general e-commerce course, but an industry-focused training program for merchants, centered on chargebacks, fraud, payment disputes, and prevention strategies.

Core Content and Teaching Format

The course is delivered as an in-person interactive workshop. The agenda includes registration and brunch, an industry report, a Checkout.com presentation, a dedicated Chargebacks911 session, a panel Q&A, and lunch. Topics include “identifying the main sources of chargebacks within an organization,” “best practices for reducing chargebacks,” and “the role of fraud filters in reducing chargebacks.” Compared with recorded courses, it places more emphasis on live interaction and sharing industry experience. However, the page does not mention livestreaming, recorded replay access, or 1v1 coaching.

Instructors and Institutional Background

The page describes Chargebacks911 as an expert in chargeback management and shows that the event involves Chargebacks911, Edgar Dunn, and Checkout.com. Speakers include Don Bush and Connar Hobbs, Vice President of Business Development, USA at Chargebacks911. Based on the agenda, the course appears to focus more on practical payment risk management than on academic-style certification training.

Pricing, Certificates, and Service Information

The page only provides a Register Now option and the contact email [email protected]. It does not disclose the registration fee, payment methods, refund policy, detailed seat limits, or whether a certificate is issued. As a result, pricing transparency is relatively low. If a company plans to send staff to attend, it should first contact the organizer to confirm the cost, invoicing, payment methods, and eligibility requirements.

Pros, Cons, and Who It’s For

The strengths are its focused topic and practical orientation. It is suitable for merchant teams dealing with chargebacks, fraud, customer disputes, and payment risk management, especially roles in risk control, anti-fraud, customer service, finance operations, and payment partnerships. The drawbacks are that a single in-person half-day session offers limited time, so its systematic depth may not match that of a longer course. It also lacks clear information on Chinese-language support, certificates, and post-course materials.

Access from China and Alternatives

The page text does not make it possible to determine access status from mainland China, and payment methods are not disclosed. It is recommended to test access in advance and confirm the registration process by email. If attending in Dubai is not feasible, alternatives include training or materials from acquirers, payment service providers, card scheme rule documentation, anti-fraud service providers, or local cross-border e-commerce risk management courses.