cargocube.ai

What It Is

CargoCube is an Outlook add-in for freight forwarders using CargoWise One. Its goal is to reduce the repetitive email work of answering questions like “Where is the shipment?”, “What’s the ETA?”, and “Where is the container now?” It does not replace CargoWise, nor does it require teams to switch to a new email system. Instead, it recognizes HBL, MBL, MAWB, or job numbers inside Outlook, and lets users hover to open shipment information alongside the email.

Core Features

The key capability is that CargoCube pulls real-time data from a company’s CargoWise One via eAdaptor Next, including status, milestones, containers, vessel names, ETA, and more, then uses AI to generate a customer reply with one click. The site emphasizes that replies are “grounded in actual data.” Compared with a general-purpose Copilot that mainly polishes wording, CargoCube is more like a retrieval-augmented writing tool built for freight forwarding customer service workflows. It supports English, Chinese, Japanese, Spanish, German, French, and Portuguese, and can generate replies in the language of the incoming email. It also provides cost-risk reminders for deadlines such as demurrage, storage, Docs/SI, CTO, CFS, and VGM, with support for no-code rules.

Pricing and Trial

Pricing is based on the CargoWise instance rather than per seat. Starter costs USD 299/month and includes up to 10 active users and 1,000 AI replies. Pro costs USD 999/month and includes unlimited users within the domain, unlimited AI replies and chat, plus a 14-day full-featured free pilot. Network is designed for multi-instance group deployments and requires contacting sales; it includes SSO, custom data residency, SLA/MSA/DPA, and related enterprise features.

Pros and Cons

The main advantages are that it is embedded directly in Outlook, has a clear deployment path, can be centrally distributed through the M365 admin center, and claims a 3-minute installation process. Because it is based on CW1 data, it can significantly reduce the risk of fabricated shipment statuses. The limitations are also clear: it depends heavily on CargoWise One, eAdaptor Next, and Microsoft 365, so it is not suitable for other TMS platforms or domestically hosted email systems. The underlying AI model, company location, and payment methods are not disclosed, and security/compliance information remains somewhat limited beyond claims such as “no data retention” and in-memory processing.

Who It’s For and Access from China

CargoCube is best suited for small, midsize, and large international freight forwarding operations teams that already use CargoWise One, especially customer service and operations roles that handle large volumes of shipment-status emails every day. The website does not state whether it is accessible from mainland China. Given its reliance on Microsoft 365, Outlook, CargoWise, and overseas services, actual network access, payment availability, and cross-border data compliance should be verified separately. Alternatives include Raft, Reform, Expedock, Sedna, Outlook Copilot, or simply using CargoWise directly, though their focus areas are not exactly the same.