bikecrm.com

What It Is

BikeCRM is an industry-specific SaaS product for bicycle repair workshops, positioned as a way to “manage all workshop operations in one place.” Based on the collected information, it focuses on workflow after a bike arrives for repair: service order handling, customer communication, repair history lookup, and business analytics. It is best suited to small bike shops through multi-location stores where repair services are the core business.

Core Features and Collaboration

Its core module is Service sheets, which track repair jobs and to-do items from the moment a bicycle enters the workshop until it is picked up. They also support viewing the full repair history for a specific customer. The Analytics module provides real-time metrics such as open service sheets, average repair time, bikes waiting for pickup, and average order value over the last 30 days. Notifications are available via SMS, WhatsApp, and Email, making it easier to contact customers quickly. The plans also mention component wear reminders, a rental module, an online store module, and time tracking. For collaboration, the plans are mainly differentiated by the number of “workshops” and “mechanics”: Pro includes 1 workshop and 3 mechanics, Plus includes 1 workshop and 7 mechanics, and Multi location includes 1 to 3 workshops and 15 mechanics. However, no details were found on role permissions, approval workflows, or similar controls.

Plans and Pricing

BikeCRM offers three tiers: Pro, Plus, and Multi location. Both monthly and annual billing are supported, with a 15% discount for annual payment. The page shows pricing in €/month and excluding IVA, but the scraped text did not include specific amounts, so it is not possible to assess the absolute pricing level. The official site also notes a price increase on January 1, 2026, and suggests contacting them to lock in the current price. The free trial is relatively generous: 1 month, with no credit card required.

Pros and Cons

The main advantage is its clear industry focus. Its features are designed around bicycle repair workflows, making it more relevant than a general-purpose CRM for service sheets, customer history, pickup notifications, and mechanic team management. It also supports unlimited customers, which is useful for maintaining an existing customer base. The downside is limited transparency: there is no visible information on third-party integrations, API access, self-hosting, data encryption, backups, security certifications, or payment methods. The absence of exact pricing figures also makes procurement evaluation harder.

Who It’s For and Access from China

BikeCRM is better suited to bicycle repair shops, rental shops, and multi-location repair networks in Europe or other environments where euro billing is convenient, especially teams that need SMS/WhatsApp notifications and repair performance analytics. There is no information in the text about access from China, so its availability should be considered unknown for now. Users in mainland China should further confirm network accessibility, payment methods, and whether SMS/WhatsApp workflows are practical locally. Alternatives to compare include Odoo, Zoho CRM, HubSpot CRM, or vertical repair management software.