beforeudig.com.sg

What It Is

beforeUdig Singapore is an online One Call service for design and excavation projects. It helps users check whether underground utility assets such as electricity, telecommunications, gas, and water pipelines exist around a proposed worksite before breaking ground. The platform itself does not hold asset location data; instead, it forwards enquiries to participating asset owners, who then provide plans, locating services, or further guidance.

Core Capabilities

For excavators, the core workflow includes submitting an E-Ticket online, locating and drawing the work area on a map, receiving a confirmation sheet, viewing past enquiries, and resubmitting requests. The system supports routine, emergency, and renewal locate requests, and can be accessed across multiple devices. The FAQ also explains search methods, area limits, the purpose of the confirmation sheet, and the fact that asset owners typically respond within two business days.

For enterprises and utility members, beforeUdig offers the OneCallAccess API, which can automatically submit tasks from project management or planning systems into the One Call system, reducing duplicate data entry and maintaining data integrity. TicketAccess is used to automate plan responses and exception handling. It can generate plans based on business rules, schedule site visits, or escalate tickets, and supports GIS integration. Deployment is flexible: it can be hosted in PelicanCorp’s secure cloud environment or installed on-premises.

Pricing and Compliance

The text clearly states that the basic beforeUdig service is free for collecting information about the presence of underground assets around a proposed excavation site. However, some utilities or local government agencies may charge for plans and locating services, so users should refer to the asset owner information on the confirmation sheet. Pricing for the API and TicketAccess is not disclosed. In terms of security, the website states that it follows PDPA guidance on NRIC usage, requiring users to stop using NRIC as a login name, and NRIC is no longer displayed on request forms. The API uses per-user query authentication and encrypted channels.

Pros and Cons

The strengths are its clearly defined industry use case, its ability to connect contractors with asset owners, its role in reducing the risk of accidental strikes, and its support for APIs, GIS integration, and automated response capabilities. The drawbacks are that coverage is not 100%, users still need to contact asset owners who have not joined the service, plans only indicate the presence of assets and do not amount to precise location data, and there is limited disclosure around pricing, SLAs, permission management, and enterprise security certifications.

Who It’s For and Access from China

It is suitable for local contractors in Singapore, construction and roadworks companies, network deployment teams, homeowners, and utility asset owners that need to process large volumes of enquiries automatically. The text does not provide information on access from mainland China, so this remains unknown.