airhelp.com

What it is

AirHelp is a leading global professional platform for air passenger rights claims. Its core business is assisting eligible passengers in claiming statutory compensation from airlines for flight delays, cancellations, missed connections, strikes and other incidents. It offers end-to-end handling of the entire claim process, lowering the barrier for passengers to pursue their rights. Founded over 13 years ago, the platform has served more than 28 million passengers to date, and also offers additional travel-related services including airport and airline ratings, flight status tracking, and paid membership protection.

Core Features & Pricing

Core features include: free eligibility checks for flight compensation, assistance with document preparation, negotiation with airlines to advance claims, and transfer of compensation to users' accounts after a successful claim; it supports claims for flights taken within the past three years, and allows applications for multiple traveling companions at the same time. Additional services include the paid AirHelp+ membership, which offers benefits such as higher compensation amounts and airport lounge access. It also has a free mobile app that provides real-time flight tracking and compensation alerts.

Pricing follows a no win, no fee model: the standard service charge is 35% of the total compensation received, VAT included. The fee is deducted directly from the compensation amount, so users do not need to pay anything upfront, and no fees are charged if the claim is unsuccessful.

Pros & Cons

Pros

The no win, no fee model completely eliminates users' financial risk. The process is extremely streamlined: users only need 2 minutes to submit basic information, and the platform handles all subsequent paperwork and negotiations entirely, making it very user-friendly for ordinary passengers. With extensive industry experience, a global network of lawyers and standardized processes, the platform publicly reports a 99.7% success rate for claims, and enjoys strong public recognition.

Cons

The 35% success fee is on the higher side. For example, if you receive €600 in compensation, you will only get €390 in hand. In addition, the service only covers flights that fall under specific regulations such as the EU's EC261, so domestic flights in China are almost entirely ineligible for service.

Who This Is For & Access From China

This platform is ideal for passengers who travel internationally, especially those flying to or from the EU. If you encounter a flight delay, cancellation or other issues, you can start a claim quickly and with minimal upfront cost. Chinese users can access the official website directly, the site supports multiple language options, and there are no barriers to use.