123tcm.com

What It Is

123TCM is a cloud-based management system for TCM clinics and clinic chains. Rather than being a simple adaptation of a generic HIS, it is designed around TCM consultation workflows, pharmacy operations, herbal decoction services, membership treatment packages, and multi-branch operations. The official site emphasizes full-process coverage from patient registration to checkout, with bilingual Chinese-English support for Singapore and multilingual environments across Southeast Asia.

Core Features and Collaboration

The system offers a fairly complete set of modules, including registration and appointments, doctor scheduling, patient records, a doctor outpatient workstation, structured electronic medical records, Chinese and Western prescriptions, treatment consumables tracking, access to historical records, an intelligent TCM pharmacy, prescription review, dual-person dispensing verification, billing and e-invoicing, membership cards and treatment packages, purchasing/sales/inventory management, business reports, and multi-store chain management. For different roles, doctors, pharmacy staff, cashiers, and managers each get dedicated workstation-style workflows. The chain edition also supports unified multi-branch management, group-level stock transfers, and cross-store data aggregation. The site also mentions AI-assisted diagnosis, medical record summaries, medication safety checks, expert remote consultations, and patient-facing capabilities.

Pricing and Plans

The official site lists three tiers: Basic, Professional, and Chain, all with pricing available on request. The Basic edition covers registration, the doctor workstation, pharmacy, billing, and invoicing. The Professional edition adds membership, inventory, reports, AI, and a mobile patient portal. The Chain edition adds multi-store management and expert remote consultation. Specific pricing, billing metrics, user limits, and implementation fees are not disclosed, so buyers should confirm the total cost through a demo and quotation before purchasing.

Pros and Cons

The main advantage is its detailed focus on TCM-specific scenarios, especially herbal dispensing, decoction services, prescription review, treatment package cards, inventory batch and expiry management, and doctor commission tracking, making it suitable for closing the loop on day-to-day clinic operations. It also provides an upgrade path from a single clinic to a chain. The drawbacks are that the official company profile and customer cases still appear limited, and pricing is not transparent. For data security and compliance, the site only mentions audit trails and traceability, without disclosing details on encryption, backups, privacy regulations, or certifications. There is also no visible information about APIs, third-party integrations, or developer documentation.

Who It’s For and Access from China

123TCM is best suited to TCM clinics, mid-sized TCM centers, and multi-branch chains that want to replace paper medical records, manual reconciliation, separate inventory spreadsheets, and fragmented membership tools with a single system. The available text does not clarify access from mainland China, and payment support and local compliance also need further confirmation. For deployment in mainland China, it may be worth comparing it with local TCM clinic HIS products, clinic management systems, or general medical HIS/EMR vendors.