roomraccoon.co.uk

What It Is

RoomRaccoon is a cloud-based, all-in-one hotel management platform for the accommodation industry, covering use cases such as independent hotels, multi-property groups, boutique hotels, serviced apartments, hostels, B&Bs, Airbnb properties, and vacation rentals. Its core positioning is to centralize reservations, room status, guest data, channel distribution, direct bookings from a property’s own website, payments, and business reporting in a single platform, replacing spreadsheets and fragmented multi-system setups.

Core Features and Integrations

The product is built around PMS, Channel Manager, Booking Engine, and Payments. The PMS supports a reservation calendar, drag-and-drop stay adjustments, online check-in/check-out, packages and rate plans, group bookings, automated emails, invoicing, and reporting. The channel manager covers 200+ channels, including OTAs, metasearch, GDS, and bedbanks, and can synchronize inventory and rates to reduce the risk of overbooking. The booking engine emphasizes mobile conversion, upsells, rate checking, Google Hotels, discount codes, and agent logins. Additional modules include RaccoonUpsell, Housekeeping, RaccoonSite website builder, RaccoonID ID scanning, RaccoonRev dynamic pricing, and AI pricing. For the third-party ecosystem, the site claims 300+ partner integrations, covering areas such as accounting automation and digital door locks.

Pricing, Trial, and Deployment

The content indicates that RoomRaccoon is subscription-based and directs users to view pricing or book a demo, but it does not publicly list specific prices. The FAQ states that cost may depend on the number of rooms, required modules, integrations, support, implementation, and training. The page does not mention a free plan or free trial, only offering Book a demo / Request a demo. Deployment is clearly cloud-based: it can be accessed via internet-connected devices, includes automatic updates, and does not require a local server. Self-hosting is not mentioned.

Pros and Cons

Its strengths are broad coverage of accommodation workflows and strong integration across PMS, distribution, direct booking, payments, and reporting, making it suitable for reducing manual data entry and duplicate channel maintenance. The stated 24/7 support, training, and customer success manager also add confidence for implementation. The limitations are that public disclosure around pricing, APIs, permission management, and its own security certifications is insufficient. It is also a vertical industry system and is not suitable for general-purpose enterprise management.

Best Fit and Access from China

RoomRaccoon is better suited to small and medium-sized accommodation operators in the UK and international markets that want to increase direct bookings, control OTA inventory, and automate check-in and payments. Chinese users should note that the page does not state whether it supports a Chinese interface, China-local payment methods, domestic OTAs, or local finance and tax requirements. Network availability also cannot be determined from the page content, so evaluation should include hands-on testing of access speed, payment gateways, and customer support time zones. Comparable alternatives include Cloudbeds, Mews, Little Hotelier, SiteMinder, as well as Chinese options such as 订单来了, 绿云, and 别样红.