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RoomRaccoon is an all-in-one cloud-based management platform for the hospitality industry, covering independent hotels, B&Bs, hostels, boutique hotels, serviced apartments, Airbnb operators, and multi-property management. Its core positioning is not as a generic SaaS product, but as a platform that brings PMS, channel management, direct website bookings, payments, reporting, and compliance into one system, reducing fragmentation between front desk operations, reservations, payments, and distribution.
Based on the page content, RoomRaccoon’s core modules include PMS, Channel Manager, booking engine, and payments. The PMS supports a drag-and-drop reservation calendar, online check-in/check-out, group bookings, automated invoices, guest email templates, room categories, add-on inventory, and housekeeping tasks. Channel management supports real-time inventory, two-way synchronization, bulk rate changes, multi-currency, Google Hotel Ads, and—depending on the plan—anywhere from 5 booking channels to unlimited channels. The booking engine emphasizes commission-free bookings, personalization, localization, discount codes, and multi-property support. On the payments side, it offers a payment gateway, one-click payments, payment links, virtual credit card charges, pre-authorizations, tokenization, chargeback management, and centralized reconciliation.
The page shows a subscription model with monthly and annual billing, with annual billing saving about 20%. Entry is €156/month, or €130/month when billed annually; Essential is €201/month or €167/month; Premium is €295/month or €246/month; and Pro is €414/month or €345/month. Premium and above strengthen the offering with unlimited channels, more dynamic pricing rules, advanced revenue reporting, and phone support. Pro includes unlimited users, financial reports, SLA priority support, AI pricing via RaccoonRev Plus, unlimited upgrades, and unlimited integrations. Note that RaccoonID, Upsell, Housekeeping, Site, CardMachine, WhiteLabel, and similar add-ons may involve additional upgrade costs.
Its strengths lie in the high level of integration across core hotel workflows, as well as explicit coverage of Spain-specific requirements such as SES.Hospedajes, automated daily police reports, INE XML, and RGPD compliance. More than 300 partner integrations also help extend the platform into areas such as accounting and door locks. The limitations are that implementation, migration, training, contract termination, and payment processing rates are not fully disclosed. Advanced features may also increase total cost of ownership, and API/developer documentation is not mentioned in the main content.
RoomRaccoon is best suited for small and mid-sized hotels, B&Bs, hostels, and multi-property teams that want to reduce manual work, increase direct bookings, and unify OTA distribution and payments. The page does not specify access conditions from China, and payments, invoicing, local customer support, and integrations with domestic Chinese OTAs should be confirmed separately. If operating in China, it is worth comparing local hotel PMS and channel management systems, as well as international alternatives such as Cloudbeds, Mews, SiteMinder, and Oracle Hospitality OPERA Cloud.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on roomraccoon.es official site.
roomraccoon.es is an Spain SaaS provider. TG4G tracks its product information, an overall rating of 8.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach roomraccoon.es directly.