Prospek is a WhatsApp sales CRM operated by PT Sahabat Dalam Inovasi, aimed at small and medium-sized businesses that rely on personal WhatsApp accounts for sales and customer support. It emphasizes that it does not require the WhatsApp Business API: users can connect their existing WhatsApp account by scanning a QR code, then manage customer conversations, record information, and schedule follow-ups inside Prospek.
In terms of functionality, Prospek covers several key elements of a lightweight CRM: follow-up reminders, customer information records, broadcast messaging, conversation management, and team collaboration. Teams can reply to customer messages together, assign conversations to different members, and view Agent performance. The Starter plan supports access from 6 devices at the same time and does not limit the number of Agents per account, though web and app logins are counted separately toward the concurrent device limit. Its positioning is closer to a WhatsApp sales workspace than a full enterprise-grade CRM.
The currently available plan is Starter, priced at IDR 349rb/month. It includes unlimited messages, unlimited broadcasts, and access from 6 concurrent devices. The Advanced plan is still listed as Coming Soon and mentions AI Bot plus 10,000 AI Responses, but pricing and launch timing have not been disclosed. The FAQ clearly states that there is no free trial, which makes pre-purchase validation more costly. Subscriptions support monthly or annual auto-renewal, payments are processed through third-party gateways such as Xendit, and fees are generally non-refundable.
The main advantages are its simple onboarding path: there is no need to apply for WABA or change phone numbers. It also does not charge based on message volume or broadcast count, making it suitable for high-frequency WhatsApp sales scenarios. The drawbacks are equally clear: the terms of service explicitly warn that Prospek may violate WhatsApp’s terms, and Prospek does not accept liability for account bans, restrictions, or losses caused by platform policy changes. It also does not guarantee continuous availability or compatibility with WhatsApp updates. Common enterprise procurement information—such as data security, permission controls, APIs, and compliance certifications—is insufficiently disclosed.
Prospek is better suited to UMKM, small customer support teams, and sales teams in the Indonesian market that center their private-domain sales operations on WhatsApp. If a company needs formal WABA compliance, complex permission controls, auditing, API integrations, or stable access from mainland China, it should evaluate the product carefully. Access from China is not disclosed in the available text; because the service depends on WhatsApp, and WhatsApp is generally not directly accessible in mainland China, actual usage may require a network proxy. Alternatives to compare include WATI, Respond.io, Trengo, SleekFlow, Kommo, or official WhatsApp Business API solutions.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on prospek.app official site.
prospek.app is an Indonesia SaaS Tools (Whatsapp Crm) provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach prospek.app directly.