mybusinessfeedback.com

What It Is

My Business Feedback is a very lightweight customer feedback service designed for service-based businesses such as law firms, clinics, medical aesthetics providers, home services companies, auto service businesses, consultants, and personal trainers. Instead of focusing on complex surveys or public reviews, it helps businesses create a branded feedback page where customers can submit a star rating and a short comment via an SMS or email link after a service is completed.

Core Features and Collaboration

Its core workflow is simple: after a service is completed, the team sends a link; the customer submits a rating and an optional comment within about a minute; and the feedback is recorded in real time in a private Google Sheet accessible to the team. The page can use the business name, logo, colors, and tone of voice, and it supports separate pages for multiple locations as well as routing feedback by location, team, or department. For frontline service teams, the main advantage is the low barrier to use: no app, no account, and no complex admin dashboard.

Pricing and Deployment

The company does not publish a public price list and instead uses custom quotes. Pricing is provided as a fixed quote after discussing the company’s size, customer volume, workflow, and desired outcomes. The description states that there are no long-term contracts, and that the quote includes a branded page, real-time alerts, a private feedback log, setup support, ongoing updates, and flexible routing. Deployment is cloud-hosted on mybusinessfeedback.com, with data recorded in the company’s private Google Sheet.

Pros and Cons

Its strengths are simplicity and fast deployment, with most pages able to go live within three business days. The low effort required from customers makes it easier to capture honest experiences from otherwise silent customers. Private feedback also helps prevent negative public reviews from spreading before the team has a chance to respond, while enabling quick service recovery. The drawbacks are its narrow feature scope: it is not a full CRM, customer support ticketing system, or reputation management platform. There is no disclosed API, webhook, or integration with major SaaS tools. On the compliance side, it only states that it does not sell data and uses a private Google Sheet; there is no visible information about certifications such as SOC 2, HIPAA, or GDPR compliance.

Who It’s For and Access from China

It is best suited for small to multi-location service businesses that care about service experience and want a stable feedback loop after each customer interaction, especially teams that do not want to adopt a complex system. Users in China should note that the core data storage relies on Google Sheet, which is usually partially restricted in mainland China, so team members may need additional network access. Payment methods are also not disclosed. For local use in China, alternatives such as Wenjuanxing, Jindata, Tencent Questionnaire, Feishu Base, or Jiandaoyun may be worth considering.