Fchat is a chatbot and social commerce automation tool developed by Salemall Joint Stock Company. It supports Messenger, Website, and WhatsApp, and its terms also mention management for Facebook Fanpage, Instagram, and Zalo pages. Its positioning centers on “automated sales, cost savings, and 24/7 automated support,” making it suitable for small and midsize merchants that rely on social platforms for customer acquisition, conversion, and after-sales service.
Based on the available content, Fchat is not primarily a large language model product, but rather a rule-based workflow chatbot platform. Users can build conversations with a Flow Diagram or message blocks, then combine keywords, tags, lists, Sequences, and Broadcasts for segmentation and follow-up. On the sales side, it supports user input, Web Forms, Buy Now, cart pages, orders, payments, and logistics gateways. For customer support, it offers multi-channel Livechat, with the ability to view comments and messages and assign statuses and tags. On the marketing side, it includes tools such as Landing Page, Lucky Spin, Lottery Spin, VIP Card, Quiz, referral gifts, and Affiliate/Viral campaigns.
The free plan shown in the pricing table includes 10 Pages, 1,000 Subscribers, 2,000 Conversations, and 1 User. However, another part of the page describes “Free forever 10 pages, 10,000 subscribers,” so the information is inconsistent. Pro starts at $12.99/month, while Business starts at $39.99/month, with annual billing marked as up to -30%. The WhatsApp plan costs $39/month or $29/month annually, and includes PRO features plus 1,000 conversations per month. Additional pages, users, subscribers, storage capacity, and Bot setup can all be purchased separately.
The main advantages are its low free-entry threshold, broad coverage across chat, orders, CRM, marketing games, and viral growth tools, plus the ability to scale pricing by pages, subscribers, and users. This makes it a good fit for more granular social commerce operations. The downsides are that it does not disclose any LLM, NLP, or generative AI capabilities, so its open-ended Q&A ability is unclear; the feature matrix is complex, with advanced features restricted by plan; and there is no clear information about a Chinese interface or Chinese-language customer support.
Fchat is better suited to Southeast Asian merchants, offline stores, and cross-border social sellers operating in the Facebook, Instagram, Zalo, and WhatsApp ecosystems. Access from mainland China is unknown, and since its key channels are mostly overseas social platforms, actual usage may be affected by network conditions, platform accounts, and payment methods. Payments support Visa/Master, PayPal, Internet Banking, and bank transfers. For domestic private-domain operations in China, alternatives may include WeCom ecosystem service providers, Youzan, and Weimob; for overseas markets, it can be compared with ManyChat, Chatfuel, Respond.io, and WATI.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on fchat.co official site.
fchat.co is an Vietnam AI Apps provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach fchat.co directly.