11855.info

Platform Positioning and Core Business

11855.info actually hosts a bundle of services from two affiliated European telecom companies: at its core is Austria's 11820 telephone directory inquiry service, along with the customized call center outsourcing business of Germany's 118831 Telecom GmbH. Overall, it provides European users with one-stop voice information inquiry and customer service outsourcing solutions.

Overview of Core Features

For individual users, 11820 provides 24/7 uninterrupted Austrian domestic/international phone number inquiry services, supporting direct global call transfer after the inquiry, along with niche add-on features such as wake-up call service and postal code lookup. Call coverage spans the vast majority of Austria's fixed-line and mobile networks. For business users, two service tiers are offered: first, dedicated directory inquiry discounts, allowing enterprises to enjoy lower call rates and separate billing; second, fully outsourced directory inquiry operations, providing end-to-end services including technical support, agent training, and data analytics. 11883's call center business covers inbound customer service, outbound marketing support, CRM integration and other customized solutions.

Pricing and Service Coverage

Basic service for individual users is uniformly priced at €1.352/minute (tax included), with call transfer and international inquiries charged at the same rate and no additional hidden fees. 11883's call center base rate is €2.99/minute, while customized enterprise services require separate consultation for quotation. Geographically, beyond the core Austrian market, the platform also operates in Germany, the UK, Spain, Poland, Turkey, and Switzerland, offering localized directory inquiry and call center support across multiple countries.

Pros, Cons, and Target Audience

Strengths include strong service stability, with a year-round response mechanism suited to European users' round-the-clock needs, and high flexibility in enterprise services, meeting a range of needs from simple discounts to full outsourcing. Weaknesses include relatively high per-minute pricing for individual users, support only for German, English, and Turkish (no Chinese service), business coverage limited to Europe (Asia-Pacific users cannot access the core phone services), and extremely limited online self-service functions.
The platform suits individual users with local European phone inquiry needs, as well as small and medium enterprises in Europe that require directory inquiry discounts or call center outsourcing. Chinese users can only access the website directly and cannot use the core voice services.