一句话tiHelpdesk is a customer help desk and ticketing system for internal and external issue tracking, task assignment, and team productivity.
定价Freemium + per-agent subscription Discovery plan is free forever for up to 25 users. Premier is listed at $25 per agent/month billed monthly, or as low as $15 per agent/month with a 6-month signup. Executive is lis
适合谁Customer support teams, internal IT/help desk teams, operations teams, managers needing task assignment and issue tracking for staff, customers, and third parti
核心功能Email and dashboard ticket creationTicket assignmentpriority and status managementRound-robin and skill-based assignmentProducts and groupsLinked tickets and child ticketsShared ownershipwatch lists and ticket sharingFull-text search and ticket filteringTo-do lists and bulk actionsPrivate and public notesKnowledge base
核心功能模块客户帮助台、工单系统、邮件工单、Web仪表盘、通知、优先级/状态、工单分配、全文搜索、活动日志、文件附件、屏幕录制、轮询分配、技能分配、产品与分组、关联工单、子工单、共享工单、共享所有权、筛选、主题、待办列表、关注列表、私有/公开备注、批量操作、模板编辑、知识库、视频会议选项。
套餐与定价Discovery永久免费；Premier月付价格为25美元/坐席/月，6个月订阅低至15美元/坐席/月；Executive月付价格为35美元/坐席/月，最低5个坐席，6个月订阅低至20美元/坐席/月。
免费版/试用Discovery永久免费，最多25个用户；注册可获得15天Premier和Executive功能试用，无需信用卡。Premier也可获得有限Executive功能15天试用。
第三方集成提到可与免费和付费视频会议提供商集成；支持从Freshdesk迁移/导入数据。未披露更多第三方应用集成。
团队协作与权限支持将工单分配给个人或组、轮询分配、技能分配、共享工单、共享所有权、观察列表、待办列表、私有/公开备注、客户/员工/第三方协作。提到自定义角色，但未给出细节。
数据安全合规提供Free SSL、Executive可使用自有域名与SSL；未披露SOC、ISO、GDPR、加密、备份等合规与安全细节。
部署方式(云/自托管)文本体现为在线SaaS/云端帮助台；未提及自托管部署。
API与开发者支持未提及API、Webhook、SDK或开发者文档。
中国访问未知
适用场景Customer support ticketinginternal help deskIT task assignmentissue trackingcustomer-staff collaborationsupport team workflow management.
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