Sky Assist is a Belgian software provider for the air transport industry, focusing on Arrival Services, Lost & Found, and Customer Relations. Its core products include BagAssist and PaxClaims: the former handles baggage delays, damage, lost property, delivery, and passenger self-service inquiries; the latter is designed for airline customer relations teams managing passenger and baggage complaints.
BagAssist covers the Lost & Found agent workflow from passenger reporting through to baggage delivery, supporting AHL, DPR, OHD, BDO, Rushes, fast compensation, statistics, tag printing, and document generation. On the passenger side, it offers kiosk, web, and mobile reporting, along with 24/7 status checks, updates to contact details and delivery preferences, and email/SMS notifications. Delivery companies can use BagAssist BDS to receive BDOs and send back delivery status updates. PaxClaims supports complaint creation, automatic acknowledgements, automated replies, compensation recommendations, IATA baggage proration, and centralized data management. Its biggest strength is deep integration with SITA WorldTracer, while it can also connect to DCS, airport/airline systems, delivery companies, frequent flyer systems, flight operations data, and IVR.
The official website does not disclose plans or pricing, nor does it offer a free version or self-service trial; demos are available by appointment only. Deployment is web-based/thin client, requiring only a browser and internet access. Hosting options include Oracle Cloud FRA, as well as customer-owned or outsourced data centers and IT-CE hosted environments. Security and compliance disclosures are limited, mentioning only anti-fraud/duplicate-file prevention, N+1 hosting resilience, and ISO 9001, TickIT, and related information for its partner development center.
The main advantages are comprehensive coverage of airline baggage scenarios, strong alignment with industry terminology and workflows, mature WorldTracer integration, and support for self-service and custom development. The drawbacks are limited procurement transparency, with no public API, SLA, privacy compliance details, or standard pricing visible; the product is also highly vertical, with limited value outside the aviation industry. It is best suited to airlines, ground handling companies, airport Lost & Found teams, baggage delivery providers, and customer relations departments.
Access from mainland China is unknown. Payment methods are not disclosed, and customers are typically enterprise aviation buyers, so business discussions and custom implementation should be expected. For deployment in Chinese aviation scenarios, key items to confirm include network connectivity, access to WorldTracer/cloud hosting, cross-border data transfer, and local compliance requirements.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on skyassist.com official site.
skyassist.com is an Unknown SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach skyassist.com directly.