simplync.net

What It Is

SimpLync is a desktop communications client from EuropeSIP Communications SL. Its core purpose is to bridge Microsoft Lync/Skype for Business with an organization’s existing standards-based SIP PBX. It can be embedded into the Lync client for a plug-in-style experience, or run independently as a traditional softphone. The product targets unified communications, desktop call control, and call center scenarios.

Core Capabilities

In terms of channels, the product focuses on unified voice and IM communications: it connects to a PBX via SIP, while using Lync/Skype for Business to provide instant messaging, Presence, and desktop collaboration. The materials state that it supports Avaya, Cisco, Asterisk, 3CX, and other standard SIP PBX systems, and is compatible with on-premises Lync as well as Office 365 Lync Online. Features include multiple lines, audio and video, HD/encrypted codecs, call transfer, conferencing, click-to-call, Outlook integration, URL Launcher, interactive call logs, and CTI/Remote Call Control. For call centers, it can integrate with QueueMetrics, WombatDialer, LimeSurvey, SugarCRM, and others for agent login, queues, outbound calling, scripts, and reporting.

Pricing and Costs

SimpLync uses a CAL client licensing model. Pricing is €39.95 per single user, decreasing to €29.95 for 100-199 users, with pricing for more than 199 users available on request. The configuration server is a one-time €2,500 cost. Priority support starts at €80 per incident, while customization and per-incident support require a quote. Compared with deploying full Lync Enterprise Voice or a dedicated call center platform, the public pricing appears relatively lightweight, though the final cost will still depend on PBX environment, plug-ins, support, and customization requirements.

Pros and Cons

Its main advantage is a very clear positioning: protecting existing PBX investment while taking advantage of the Lync/Skype for Business front-end experience. It does not require additional gateways or servers, and it offers broad PBX and call center integration coverage. The drawbacks are also clear: there is no disclosed SLA, voice quality data, concurrency capacity, call completion rate, or other performance metrics; information on compliance, security certifications, and data protection is limited; and the product messaging centers on Lync/Skype for Business, with no clear mention of Teams support, creating uncertainty around its long-term ecosystem.

Who It’s For and Access from China

SimpLync is suitable for enterprises, system integrators, and small to midsize call centers that still use Lync/Skype for Business and want to retain PBX systems such as Asterisk, 3CX, Cisco, or Avaya. It is less suitable for teams that have fully migrated to Teams Phone or require cloud-native communications APIs. Access from China, payment methods, and local support are not specified in the available materials, so their status should be considered unknown. For domestic projects in China, alternatives such as 3CX, FreePBX/Asterisk, Microsoft Teams Phone, and local UC/call center integration solutions can be evaluated in parallel.