ShieldsForce is an independent Salesforce and business consulting service provider based in Brisbane, Australia. According to its website, its lead consultant, Shaun Shields, has more than 15 years of experience in the Salesforce ecosystem and has worked in roles such as business SME, business analyst, senior IT leader, and solution architect. It is not a standalone SaaS product, but a professional services provider offering implementation, architecture, collaboration, and support around the Salesforce platform.
Its services cover Sales Cloud, Service Cloud, Community Cloud, Quip, Force.com, and myTrailhead. For Sales Cloud, the focus is on mapping and visualizing the sales process from lead capture to opportunity close. Service Cloud covers Case Management, Live Chat, Chat Bots, and Knowledge Base. Community Cloud is used to build customer and partner portals, enabling access to data and reports on both mobile and desktop. Its Quip services emphasize integrating documents and productivity collaboration into Salesforce so teams can work together in the same workspace. Force.com is used to build complex applications, including mobile apps, when standard cloud products do not meet specific requirements.
The website does not disclose packages, hourly rates, project pricing, trial options, free consultation details, or payment methods. Its positioning is more aligned with customized consulting: delivery is adjusted based on how a business works and what it requires, with flexible support options for companies that do not want to maintain Salesforce internally. Before purchasing, buyers should further confirm the project scope, milestones, quotation, SLA, and post-delivery support response.
Its strengths lie in the consultant’s broad background: an understanding of business processes, along with architecture and IT transformation perspectives. For small and midsize businesses, it emphasizes personalization and return on investment rather than applying fixed templates used by large consulting firms. The service scope is also fairly complete, covering selection assessment, license recommendations, implementation, learning content planning, and ongoing support. The downside is that public information is limited. There are few customer cases, industry specialization details, delivery methodology descriptions, security and compliance notes, or team size information, making it difficult to judge its ability to handle large-scale or highly regulated projects.
ShieldsForce is better suited to small and midsize businesses in Australia or English-speaking environments, especially teams evaluating Salesforce, planning to launch sales, customer service, or portal workflows, or needing long-term external consultant support. Chinese companies using Salesforce also need to consider Salesforce’s accessibility in China, compliance, data residency, payments, and local service support. The site’s accessibility from China is not covered in the available text, so actual network connectivity should be tested. Alternatives may include official Salesforce partners, local Salesforce consulting firms, or domestic CRM and low-code platform providers.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on shieldsforce.com.au official site.
shieldsforce.com.au is an Australia SaaS Tools provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach shieldsforce.com.au directly.