Serfy is a Field Service Management software product provided by Lithuania-based UAB Serfy. It is designed to help engineering, utilities, property management, repair and maintenance, construction, and small service teams digitize customer issue reporting, dispatching, on-site data collection, and report exports. Its positioning is not general-purpose project management, but rather a closed-loop workflow around field tasks: customers submit issues, the back office creates and assigns tasks, field staff update statuses and collect evidence via mobile devices, and managers monitor progress from a dashboard.
Based on the available materials, Serfy’s core modules include issue and task management, real-time tracking, customer management, object/asset management, data-entry templates, and task outsourcing. It supports one-click task creation from customer reports, priority and deadline settings, and workload planning through list or calendar views. Field staff can use digital forms to collect photos, signatures, and notes; the data syncs in real time and can be exported as PDF or Excel files. For collaboration, the system supports role-based access, object-level permissions, customer portals, partner portals, and selective task sharing, making it suitable for service organizations that need to manage internal teams, customers, and outsourced partners at the same time.
Serfy uses a subscription model. Starter costs €120/month for up to 5 users; Professional costs €400/month for up to 25 users; Enterprise is custom-priced with unlimited users, API access, a dedicated account manager, and custom integrations. The official materials state that monthly or annual billing is available, with no long-term contract, and that free demos and trial periods are supported. Security disclosures are relatively comprehensive, including ISO 27001, GDPR compliance, 99.9% high availability, EU data hosting, data encryption, and automatic backups. Deployment appears to be cloud-based SaaS, with no self-hosting option mentioned.
Its strengths are a focused use case and a short learning curve, with tasks, customers, assets, forms, and reports forming a fairly complete workflow loop. Real-time sync between mobile and desktop is clearly valuable for field service management. The drawbacks are that the Starter plan has a limited user count, while API access and custom integrations are only available on the Enterprise plan. Public materials also do not list specific third-party integrations or provide details about the API documentation. Serfy is better suited to field service teams, property management companies, and maintenance organizations in Europe or those requiring GDPR compliance.
The website does not provide information about access from mainland China, a Chinese-language interface, RMB payments, or local support, so china_access can only be assessed as unknown. Payment methods include major credit cards and bank transfers; for cross-border procurement, buyers should confirm invoicing, tax handling, and network stability. For deployment in China, it may be worth comparing Serfy with local ticketing systems, property inspection systems, low-code form-based inspection platforms, or international products such as Jobber, MaintainX, UpKeep, and Fieldwire.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on serfy.io official site.
serfy.io is an Lithuania SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach serfy.io directly.