Script Designer (Скрипт Дизайнер) is an online script builder designed for telesales, customer service, and call centers. Its core objective is to transform Word, Excel, or paper-based scripts into executable interactive workflows, helping agents communicate following a unified algorithm and reducing issues like forgetting key points, giving irrelevant answers, and making on-the-spot mistakes.
The product supports creating complex call scripts, quickly selecting response paths during calls, and recording script execution results. Its analytical capabilities include script effectiveness reports, employee productivity and quality reports, goal achievement tracking, call termination nodes, and identification of script segments needing optimization. It also offers a voice trainer for new hires to practice scripts without affecting business metrics. For collaboration, it allows managing scripts and templates by folders, grouping employees, and assigning scripts or templates to employee groups. Regarding integrations, the product claims to connect with almost all popular CRMs and provides a Chrome extension/CRM widget; API v1 supports key validation, fetching script lists, executing calls, viewing results, attaching recording URLs, and callback pushes.
Pricing is relatively transparent, based on monthly subscriptions in Rubles. The Free tier is 0 RUB/month but with limitations; Project is 1,500 RUB/month; Business 4 is 1,970 RUB/month; Business 7 is 2,975 RUB/month; Team 10 to Team 40 range from 4,150 to 15,000 RUB/month. The page also mentions a 14-day extended features trial and free script templates upon registration.
Pros include a focused use case, low pricing threshold, ample onboarding materials, and comprehensive coverage of script design, execution, training, and quality assurance analytics. Its API and CRM widget also allow it to embed into existing sales workflows. Cons include the lack of disclosure on security compliance, data storage, SLA, and payment methods—common concerns for enterprise procurement; the specific supported CRMs are not listed. The interface and documentation are primarily in Russian, meaning Chinese teams will face language and localization costs.
It is suitable for sales teams, customer service centers, recruitment outbound call teams, and service dispatch teams that require extensive phone communication. It is particularly ideal for SME teams looking to quickly standardize scripts and quantify agent performance. Access from mainland China is not provided in the text and is deemed unknown; payment methods are also undisclosed. If Chinese language services, domestic network access, and local payment options are required, alternatives with sales workflow, customer service, or call center capabilities like Xiaoshouyi, FXiaoKe, Chenfeng SCRM, and Heli Yijie can be considered.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on scriptdesigner.ru official site.
scriptdesigner.ru is an Russia SaaS Tools provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach scriptdesigner.ru directly.