Reputize is an online reputation management SaaS for hotels, developed by Reputize Limited and headquartered in London, UK. It is designed for hotels, resorts, and hotel groups, helping teams aggregate reviews from OTAs and social media, understand guest experience, collect on-site and post-stay feedback, and improve visibility on channels such as Tripadvisor and HolidayCheck through review marketing.
The product is built around three core areas. First, Online Review Analytics aggregates mentions from 100+ OTAs and social media platforms, with support for review monitoring, competitor benchmarking, alerts, and responses. Second, Reputation Marketing pushes reviews to Tripadvisor and HolidayCheck, while using website widgets to improve conversions, social sharing, and SEO. Third, Multichannel Surveys supports touchscreen terminals, QR codes, email, and web surveys to collect feedback during the stay or after checkout; the site claims this can increase feedback volume by an average of 500%. On the technology side, it also mentions semantic analysis, keyword discovery, NLP, sentiment analysis, and machine learning.
The website does not publish package pricing. Services are invoiced as agreed between the parties, with currency and payment terms determined by the invoice. The terms also state that some services may be provided free of charge under separate agreements, suggesting there may be trials or free quotas, though no public details are available. Deployment is cloud-based SaaS, with the platform hosted on Amazon Web Services; self-hosting is not mentioned.
Reputize says its facilities follow reasonable security standards and that it implements industry-standard processes to protect customer data. It also states that it acts as a data processor, and that customer data may be processed and stored at facilities operated by Reputize or its agents. For integrations, PMS integration is explicitly mentioned, and the product covers review ecosystems such as Tripadvisor, HolidayCheck, Google Reviews, and Zoover. On support, it promises same-day responses from a dedicated account manager, but no public SLA was found. API capabilities are only indirectly referenced in the terms through tokens, interfaces, and integrated applications, with limited developer documentation available.
Its strengths are its tight focus on the hospitality sector and its closed-loop coverage of review aggregation, feedback collection, competitor benchmarking, and review marketing. It is well suited to hotel groups that care about OTA rankings, European traveler markets, and reputation on HolidayCheck. Its drawbacks include opaque pricing and limited public information on permission-based collaboration, compliance certifications, API documentation, and localization. Access from China, payment options, and Chinese-language support are not clearly stated. If your business mainly serves domestic Chinese travelers, it may be worth evaluating tools within the Ctrip and Meituan-Dianping ecosystems, as well as local survey and customer experience platforms.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on reputize.com official site.
reputize.com is an Netherlands SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach reputize.com directly.