RBackup is an online backup software platform from Remote Backup Systems for MSPs, backup service providers, and enterprises. It is not simply a cloud backup SaaS product, but a self-hostable turnkey system that includes server software, endpoint software, and a centralized web management console. It can be deployed on your own servers, in an office, in a data center, or in cloud environments such as Amazon AWS.
The product covers backup and disaster recovery across the Windows ecosystem: files, folders, volumes, full-disk VHD, Exchange, SQL Server, Active Directory, SharePoint, System State, Hyper-V, VMware, and more. It supports versioning, retention policies, incremental/differential/full backups, BitBackup sub-file backup, as well as hard-drive seeding for large initial backups and bulk restores. For MSPs, its white-labeling and multi-tenant capabilities are especially important: more than 500 attributes such as software name, icons, and company name can be customized, and resellers can also have their own management portals.
RBackup has a fairly comprehensive security design: backups are compressed and encrypted on the endpoint before transmission, and encrypted files are stored on the server side; filenames can also be encrypted. Encryption keys are generated on the endpoint or entered by the customer and are not sent to the server, so the service provider cannot read customer data by default. The site states that it supports compliance scenarios such as HIPAA, SOX, and GLB. For integrations, it supports third-party cloud services such as Google Drive and Dropbox, and can also connect with other systems through pre- and post-backup command files; however, no public API information was found.
The official website only states that there are two licensing models: perpetual licenses and subscription licenses. Perpetual packages include Starter, Premium, and All Inclusive, while subscriptions consume Monthly Licenses on a monthly basis. The maintenance subscription is approximately 15% of the purchase price per year and is not mandatory; it is used for upgrades and live technical support. Specific pricing is not disclosed. Support channels include phone, web, email, and IM, available 9AM-5PM on U.S. business days; 24x7 support requires a service fee. A 15-day full-featured trial is available and includes priority technical support.
Its strengths are a very comprehensive feature set, strong suitability for building a branded backup service, and notable self-hosting, white-label, multi-tenant, and compliance-focused encryption capabilities. Downsides include a relatively traditional product model and higher deployment and operations requirements; no native Mac/Linux endpoint at present; non-transparent pricing; and some template placeholder content mixed into the website, resulting in an average information experience. It is better suited to MSPs, IT service providers, SMBs with heavy Windows server environments, and organizations that need to independently control where backup data is stored.
The website does not provide information about access from China, ICP filing, RMB payments, or local nodes, so actual usability needs to be tested and is therefore considered unknown. For use in mainland China, users may also need to consider cross-border network conditions, PayPal/credit card payments, compliance, and local support. Comparable options include Acronis, Veeam, MSP360, N-able Cove, and Datto; in China, backup and disaster recovery solutions from Alibaba Cloud, Tencent Cloud, and others may also be worth evaluating.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on remote-backup.com official site.
remote-backup.com is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach remote-backup.com directly.